Jessica Forrest
Birmingham,AL
Summary
Experienced in customer service, data entry, and records management. Reliable and diligent worker with a strong sense of organization and self-motivation. Possesses excellent communication and interpersonal skills. Track record showcases the ability to effectively prioritize tasks and consistently meet deadlines.
Overview
12
12
years of professional experience
Work History
Instructional Assistant
ESS Paraprofessional, ESS Education
06.2023 - Current
- Provided generalized support services to students and schools
- Identified student challenges and discussed corrective actions with lead teacher
- Modeled acceptable behavior and built rapport with students to aid in classroom management
- Took attendance and kept track of evaluations and paperwork
- Encouraged student independence and academic achievement by exploring new concepts and activities
- Attended faculty meetings and contributed relevant student data to support program improvement
- Supervised students in the classroom and during field trips.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
Cashier
Bath And Body Works
10.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Office Assistant
Miles College
05.2017 - 08.2017
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
Office Assistant
Stillman College
08.2013 - 12.2015
- Streamlined communication between departments for better collaboration and increased productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Master of Science - CRIMINAL JUSTICE
University of North Alabama
12.2022
Bachelor of Arts - HISTORY
Miles College
05.2019
High School Diploma -
Jackson-Olin High School
05.2013
Skills
- Effective Communication
- Relationship Building
- Calm and Patient Demeanor
- Cash Handling
- Cash Register Operation
- Payment Collection
- Conflict Resolution
- Calendar Management
- File Maintenance
- Mail Handling
- Clerical Support
- Positive attitude
Timeline
Instructional Assistant
ESS Paraprofessional, ESS Education
06.2023 - Current
Cashier
Bath And Body Works
10.2021 - Current
Office Assistant
Miles College
05.2017 - 08.2017
Office Assistant
Stillman College
08.2013 - 12.2015
Bachelor of Arts - HISTORY
Miles College
High School Diploma -
Jackson-Olin High School
Master of Science - CRIMINAL JUSTICE
University of North Alabama
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