Najja Smith
Louisville,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Instructional Assistant
United Scholar Learning Institute
Louisville, KY
11.2025 - Current
- Assisted in developing and implementing instructional materials for diverse learning needs.
- Supported classroom management by facilitating group activities and engaging students effectively.
- Provided individualized attention to students, enhancing understanding of core subjects.
- Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
Teaching Assistant
Mini-Versity Child Development Center
Louisville, KY
09.2021 - 03.2023
- Assisted lead teacher in developing and implementing lesson plans tailored to children's developmental needs.
- Organized and maintained classroom materials, ensuring a safe and stimulating learning environment for children.
- Implemented regular cleaning protocols and organized work areas to enhance productivity and create a positive atmosphere.
- Engaged in nurturing and educational interactions with infants and children up to age 4 to promote early childhood development.
Press Operator
Fanatics
Louisville, KY
08.2022 - 12.2022
- Operated printing presses to produce high-quality merchandise efficiently.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Monitored production processes to maintain quality standards consistently.
- Collaborated with team members to streamline workflows and reduce downtime.
Jr. Intern
St. Georges Scholar Institute
Louisville, KY
05.2012 - 07.2022
- Assisted in organizing educational workshops and events for students and faculty.
- Supported development of curriculum materials by conducting research and gathering resources.
- Coordinated student engagement activities, enhancing participation and collaboration among peers.
- Provided administrative support by maintaining records and managing schedules for staff members.
- Facilitated educational experiences by supervising children and coordinating activities during field trips.
Infant Teacher
First Step Academy
Louisville, KY
01.2022 - 05.2022
- Developed and implemented engaging lesson plans tailored to infants' developmental milestones.
- Implemented strategies to create a secure and encouraging learning space, promoting students' emotional and social well-being.
- Facilitated communication with parents to share insights on child development and address inquiries.
- Conducted assessments to monitor development, ensuring individualized learning approaches.
Packer
Radial
Louisville, KY
10.2018 - 01.2022
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to streamline packing processes and reduce errors.
- Facilitated training sessions for new employees on operational procedures and safety protocols.
Enrollment Representative
Humana
Louisville, KY
09.2018 - 03.2019
- Managed enrollment processes, ensuring accuracy and compliance with regulatory standards.
- Provided support to members, addressing inquiries and resolving issues efficiently.
- Developed training materials for new representatives, enhancing onboarding experience.
- Collaborated with cross-functional teams to streamline enrollment workflows and improve service delivery.
- Leveraged dual monitors to facilitate comprehensive data entry and meticulous verification of client details.
Crew Member
McDonald's
Louisville, KY
06.2015 - 05.2016
- Delivered high-quality customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards consistently.
- Collaborated with team members to optimize workflow and reduce service times during peak hours.
- Trained new crew members on operational procedures, enhancing team performance and efficiency.
Education
High School Diploma -
Atherton High School
Louisville, KY05-2016
No Degree -
Appalachian ChalleNGe Academy
Gray Knob Kentucky12-2015
Skills
- Classroom organization
- Effective communication
- Small group instruction
- Conflict resolution
- Computer skills
- Positive attitude
- Calm and patient demeanor
- Relationship building
- Adaptable
- Active Listening
- Effective time management
- Data Entry
Timeline
Instructional Assistant
United Scholar Learning Institute
11.2025 - Current
Press Operator
Fanatics
08.2022 - 12.2022
Infant Teacher
First Step Academy
01.2022 - 05.2022
Teaching Assistant
Mini-Versity Child Development Center
09.2021 - 03.2023
Packer
Radial
10.2018 - 01.2022
Enrollment Representative
Humana
09.2018 - 03.2019
Crew Member
McDonald's
06.2015 - 05.2016
Jr. Intern
St. Georges Scholar Institute
05.2012 - 07.2022
High School Diploma -
Atherton High School
No Degree -
Appalachian ChalleNGe Academy