Jessica Frakes
Thornton,CO
Summary
Results-driven professional with expertise in task management and organizational skills. Proven track record of executing projects that consistently meet or exceed expectations. Committed to maximizing efficiency and effectiveness while delivering exceptional results to customers. Upholds high ethical standards in all professional endeavors.
Overview
28
28
years of professional experience
Work History
Employment and Resource Navigator
Intervention, Inc.
Henderson, CO
04.2025 - Current
- I am currently the new Employment Resource Navigator for the ICCS Adams location, promoted from my previous position as the Case Manager Aide.
- I was the Case Manager Aide, promoted in October of 2025 from my former position Community Corrections Specialist II, and have been a Community Corrections Specialist Shift Lead as well.
- I am a strong leader for CCS staff.
- I am consistent in applying policy but still maintain compassion and empathy.
- I am knowledgeable in community Corrections with just over 3 and a half years experience in the field.
- I am a quick learner, a patient teacher and a problem solver which are integral components of not only the CCS position, but for community corrections as well.
Lead Crematory Operator
All States All Vets
Denver, CO
01.2024 - 03.2025
- Responsibilities include but are not limited to:
- Double-checking paperwork for every decedent prior to cremation to make sure all pertinent information is correct and present.
- Handling every decedent with care and dignity.
- Handling deceased remains in an ethical and safe manner.
- Processing cremated remains and properly labeling the urn.
- Light maintenance on the machines as needed or notifying manager of repairs needed.
- Keeping crematory clean and presentable.
- Boxing and shelving new decedents as they arrive.
- Performing cooler audit to ensure decedent locations within the cooler are accurate.
- Logging cremation information for every decedent after cremations have finished.
- Using power lift to move decedents within the cooler.
Lead Community Corrections Specialist
Intervention Community Correction Services
Henderson, CO
04.2022 - 01.2024
- Primary duties include:
- Monitoring resident activity within the community.
- Conducting head counts and walk-throughs of the facility and grounds.
- Conducting searches of residents, resident property and resident living quarters.
- Relaying to case managers and program supervisor concerns about residents or their behavior.
- Make a daily task sheet for the Community Corrections Specialist I was tasked with overseeing.
- Issue written incident reports on residents when they are in violation of the rules and standards of both the facility and/or their placement at the facility.
Scale house Attendant
Waste Management, Inc
Aurora, CO
10.2017 - 02.2018
- Primary was to properly figure square yardage to charge customers before entering landfill.
- Also had to properly locate on computer and charge customers with accounts as they came in.
Crematory Operator
Service Corporation International
Wheat Ridge, CO
02.2015 - 06.2017
Technician
Waste Management, Inc
Henderson, CO
10.2013 - 01.2015
Aggregate/Asphalt scale house attendant
Martin Marietta Materials Inc
Denver, CO
06.2012 - 08.2013
Mechanic
First Transit
Commerce City, CO
05.2004 - 06.2011
Vendor Screener
Air Serv
Denver
07.2002 - 07.2003
Customer Service
Safeway Food and Drug
Thornton
09.2000 - 07.2001
Front Desk Attendant
AMF Northglenn Lanes
Northglenn
12.1998 - 06.2000
Education
Graduate Certificate - Dental Assistant
Pima Medical Institute
Denver, CO05-2002
High School Diploma -
Thornton High School
Thornton, CO05-2001
Graduate Certificate - Auto Technology
Bollman Technical Education Center
Thornton, CO05-2001
Skills
- Active listening
- Organizational skills
- Phone etiquette
- Team collaboration
- Customer service and engagement
- Conflict resolution
- Computer literacy
- Data entry
- Time management
- Cremation expertise
- Cremation processes and maintenance
- Leadership skills
Timeline
Employment and Resource Navigator
Intervention, Inc.
04.2025 - Current
Lead Crematory Operator
All States All Vets
01.2024 - 03.2025
Lead Community Corrections Specialist
Intervention Community Correction Services
04.2022 - 01.2024
Scale house Attendant
Waste Management, Inc
10.2017 - 02.2018
Crematory Operator
Service Corporation International
02.2015 - 06.2017
Technician
Waste Management, Inc
10.2013 - 01.2015
Aggregate/Asphalt scale house attendant
Martin Marietta Materials Inc
06.2012 - 08.2013
Mechanic
First Transit
05.2004 - 06.2011
Vendor Screener
Air Serv
07.2002 - 07.2003
Customer Service
Safeway Food and Drug
09.2000 - 07.2001
Front Desk Attendant
AMF Northglenn Lanes
12.1998 - 06.2000
Graduate Certificate - Dental Assistant
Pima Medical Institute
High School Diploma -
Thornton High School
Graduate Certificate - Auto Technology
Bollman Technical Education Center