Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Franz

Peru,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Human Resources Specialist

Comfort Keepers
10.2022 - Current
  • Very efficient at answering phones, scheduling (2000+hrs), client and employee relations and hiring compliance on state and federal levels
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Head Beauty Advisor

Walgreens
10.2009 - 11.2013
  • Customer service
  • Managing beauty department
  • Completing resets and planograms
  • Merchandising and product demo
  • Boosting sales and training in sales techniques
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices

Host/front end manager

Joann's Diner
06.2008 - 05.2009
  • Scheduling
  • Monitored cash drawers in checkout stations to verify adequate cash supply
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

High School Diploma -

Western School Corporation
Russiaville, IN
06.2009

Skills

  • Time Management
  • Interpreting instructions or signs and solving problems
  • Organizational Standards
  • Policy Implementation
  • File and Records Management
  • In-Person and Telephone Interviewing
  • Problem Resolution
  • Customer Service Delivery
  • Daily Logs
  • Human Resources Services
  • Active Listening
  • Typing Proficiency
  • Office Equipment Proficiency
  • Professional Telephone Demeanor
  • Multi-Line Telephone Operation
  • Retail Sales Customer Service
  • Customer Service
  • Prioritization
  • Customer Relationship Management
  • High-Volume Environments
  • Understanding Customer Needs
  • Customer Support
  • Efficient Data Entry

Timeline

Human Resources Specialist

Comfort Keepers
10.2022 - Current

Head Beauty Advisor

Walgreens
10.2009 - 11.2013

Host/front end manager

Joann's Diner
06.2008 - 05.2009

High School Diploma -

Western School Corporation

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Jessica Franz