Jessica Frazier
West Warwick,RI
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in ECW.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Thundermist
06.2021 - Current
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Education
Medical Assistant Certificate - Medical Assisting
Lincoln Tech
Lincoln, RI01.2008
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
Timeline
Patient Service Representative
Thundermist
06.2021 - Current
Medical Assistant Certificate - Medical Assisting
Lincoln Tech