Jessica Freels

• Researched, prepared for and led supplier negotiation process for managed categories.
• Led collaborative efforts with teams to develop targeted promotional campaigns that increased sales and customer engagement.
• Developed comprehensive category strategies to drive growth and profitability in managed categories.
• Established strong relationships with key stakeholders across the organization to ensure alignment on category objectives and priorities.
• Monitored market to capitalize on latest trends.
• Identified and reported key performance indicators to define successful category management.

• Provided leadership to enhance team productivity and morale.
• Implemented and developed operational standards, policies and procedures.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.

• Managed multiple categories simultaneously, ensuring timely delivery of products and services at optimal prices.
• Interacted with vendors, store managers and other stakeholders.

• Supervised day-to-day Bakery operations for 17 stores, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Created seasonal programs, new items, etc. in collaboration with the team and key vendors.
• Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
• Negotiated with suppliers to secure more favorable terms, reducing costs without compromising on quality.
• Facilitated team meetings to encourage collaboration and share best practices across organization.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
• Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
• Maximized sales performance with effective inventory management and stock rotation practices.
• Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
• Collaborated with store management to optimize overall store performance and meet company goals.
• Led a team of employees, providing ongoing training and development for optimal performance.
• Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
• Managed grocery department operations, ensuring a clean and organized store environment.
• Developed strong relationships with suppliers to secure better product availability.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.

Held positions of increasing responsibilities including Bakery Clerk, Bakery Manager, and Assistant Grocery Manager in 7 store assignments.