Jessica Frischman
Northport,NY
Summary
Enthusiastic and compassionate individual proudly offering several years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.
Overview
5
5
years of professional experience
Work History
Operations Manager
Fastsigns
Wantagh, NY
06.2023 - Current
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Shift Supervisor
Starbucks
Northport, NY
10.2019 - 06.2023
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Education
Certified Recovery Peer Advocate - Recovery Coach
Recovery Coach University
New York10-2024
High School Diploma -
Spanish River Community High School
Boca Raton, FL06-1999
Some College (No Degree) - Sociology
Arizona State University
Tempe, AZSkills
- Relationship Building
- Individual and Community Advocacy
- Excellent Communication
- Performance reporting
- Maintenance Planning
- Organizational Management
- Health and safety compliance
- Boundary Setting
- Professional Networking
- CPR and First Aid
Hobbies & Interests
- Knitting
- Baseball
- Yoga
References
References available upon request.
Timeline
Operations Manager
Fastsigns
06.2023 - Current
Shift Supervisor
Starbucks
10.2019 - 06.2023
Certified Recovery Peer Advocate - Recovery Coach
Recovery Coach University
High School Diploma -
Spanish River Community High School
Some College (No Degree) - Sociology
Arizona State University