JESSICA FULLER
Cross,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Regional Dispatcher
Safelite Auto Glass
01.2015 - Current
- Communicated with drivers and personnel to coordinate timely installs.
- Answered phone calls and responded to customer emails.
- Directed dispatching, routing, and tracking of technicians.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with customers, and technicians to increase trust, reliability and rapport.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed customer accounts and invoicing.
- Maintained professional and close relationship with Insurance Agents, and customers to increase trust.
- Communicated with store leaders to provide updates and resolution.
Customer Service Representative
Comcast
03.2006 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally
Education
Some College (No Degree) - Dental Assisting
Trident Technical College
Charleston, SCHigh School Diploma -
Cross High School
Cross, SC06.1999
Skills
- Customer Relationship Management
- Prioritizing Calls
- Coordinate Services
- Document and Records Management
- Active Listening
- Issue and Complaint Resolution
- Excellent Communication
- Attention to Detail
- Self-Motivated
Timeline
Regional Dispatcher
Safelite Auto Glass
01.2015 - Current
Customer Service Representative
Comcast
03.2006 - 01.2015
Some College (No Degree) - Dental Assisting
Trident Technical College
High School Diploma -
Cross High School
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