Jessica Gainer
Springfield,MO
Summary
Knowledgeable and dedicated professional with extensive experience in customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Waitress/Bakery Chef
Beth's Bake Shoppe & Tea Room
Springfield, Missouri
01.2020 - Current
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Team Member
Chick-fil-A
Springfield, Missouri
04.2018 - 12.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Camp Counselor
Republic Parks And Recreation
Republic, Missouri
06.2019 - 08.2019
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Cashier
Popeyes® Louisana Kitchen
Springfield, MO
05.2017 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Associate of Applied Science - Business And Marketing
Ozarks Technical Community College
Springfield, MO08.2022
High School Diploma -
Kickapoo High School
Springfield, MO05.2018
Skills
- Raw Materials Assessment
- Production Schedule
- Ingredients Measurement
- Damage Identification
- Problem Anticipation and Resolution
- Professional Telephone Manner
- Cash Control
- Team Player
- Guest Flow
Accomplishments
Speech and debate tournament finalist for multiple years.
Dean's list, two consecutive years.
Timeline
Waitress/Bakery Chef
Beth's Bake Shoppe & Tea Room
01.2020 - Current
Camp Counselor
Republic Parks And Recreation
06.2019 - 08.2019
Team Member
Chick-fil-A
04.2018 - 12.2019
Cashier
Popeyes® Louisana Kitchen
05.2017 - 04.2018
Associate of Applied Science - Business And Marketing
Ozarks Technical Community College
High School Diploma -
Kickapoo High School
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