Jessica Galindo
Boonville,MO
Summary
Organized and dependable candidate with eight years of retail management history in a fast paced, quickly changing sales environment. Experience in creating visual displays, building strong working relationships with both customers and colleagues, and managing projects and priorities all with a positive attitude.
Overview
7
7
years of professional experience
Work History
Guest Lead
Altar'd State
Columbia, MO
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within the department.
- Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods.
- Conducted daily and weekly reviews of team performance, identifying areas for improvement and implementing necessary training initiatives.
- Managed nightly cash reconciliation, maintaining accurate financial records and minimizing discrepancies.
- Minimized loss prevention by keeping up to date on monthly LP topic and providing great guest service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Worked with fellow store leaders to implement new displays and store layout changes.
Brand Representative
Altar’d State
Columbia, MO
06.2023 - 10.2023
- Greet guests and assess needs, create a welcoming and uplifting environment, and manage fitting rooms while helping guests find the perfect additions to their purchase for any occasion
- Package and prepare orders for online or in-store pick-up orders, receive and organize merchandise, recover the store throughout every shift and after close, as well as run register and perform various tasks around the store as needed both by guests and management.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Guest Lead
Altar’d State
08.2022 - 05.2023
- Chose and lead our partnership with the Lafayette, LA Second Harvest Food Bank in the Christmas 2022 Mission Monday quarter at my store. Our team was able to provide 9k meals to our community in need.
Brand Representative
Altar’d State
Lafayette, LA
06.2022 - 08.2022
Senior Assistant Manager
Spencer Gifts
08.2020 - 05.2022
- Expanded on duties in previous position by being trained for Store Manager position.
- Successfully navigated the ongoing changing world of retail, resulting in the location becoming a million dollar store for the first time!
- Maintained a record for selling add-ons and coached associates, who raised overall add-ons as well.
- Raised store-wide average dollar sale by more than 17.7% from 2019, exceeding store plan by 150% for 2021
- Followed visual merchandising best practices, improving appearance and organization of store leading to increased sales.
Assistant Manager
Spencer Gifts
04.2018 - 08.2020
- Took charge of the jewelry department, receiving merchandise and organizing displays.
- Planned and wrote schedules for up to 18 employees at a time
- Ordered supplies
- Wrote off damaged and destroyed merchandise.
- Interviewed and trained new staff members.
- Practiced detailed loss prevention measures to maintain store merchandise and minimize shrink.
Sales Supervisor
Spencer Gifts
01.2017 - 04.2018
- Opened and closed the store
- Processed exchanges and returns along with manager paperwork and bank deposits
- Managed ongoing projects and directed associates.
- Assessed and met guest needs.
Education
GED -
College of DuPage
Glen Ellyn, IL01.2015
Skills
- Highly organized with strong attention to detail
- Experience in visual merchandising
- Project and goal oriented
- Proven problem solver
- Analyzing and interpreting data
- Strong interpersonal communication skills
- Building positive work relationships at all levels
- Adept at managing changing and competing priorities
- Loss Prevention
- 7 Years Retail Management Experience
- Payroll
- Interviewing
- Floorset
- Cash Handling
- Inventory Control
- Complaint Handling
Hobbies
- Houseplants and gardening
- Fiber arts such as crochet and loom knitting
- Hiking and outdoor exploration
- Cooking
Timeline
Guest Lead
Altar'd State
10.2023 - Current
Brand Representative
Altar’d State
06.2023 - 10.2023
Guest Lead
Altar’d State
08.2022 - 05.2023
Brand Representative
Altar’d State
06.2022 - 08.2022
Senior Assistant Manager
Spencer Gifts
08.2020 - 05.2022
Assistant Manager
Spencer Gifts
04.2018 - 08.2020
Sales Supervisor
Spencer Gifts
01.2017 - 04.2018
GED -
College of DuPage