Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA GAMBIll

Summary

Experienced project manager with a strong background in technology, compliance, and e-commerce in the Fortune 50 sector. Recognized for delivering successful outcomes on complex programs, leveraging exceptional interpersonal skills to foster collaboration and drive team performance.

Overview

16
16
years of professional experience

Work History

Technology Program Manager

JP Morgan Chase
07.2024 - Current
  • Integrated business and product team road maps for successful technical releases
  • Led customer experience programs to manage end-to-end commercial business operations
  • Managed multiple large-scale banking programs with meticulous detail
  • Hired scrum masters and teams (national and international) to support AI initiatives firm-wide
  • Responsible for product vision, customer experience, and successful agile releases

Technology Compliance Program Manager

Wells Fargo
12.2021 - 07.2024
  • Led Data Analytic Services transformational change efforts, created operational model to drive efficiencies and increased customer satisfaction for risk reduction deliverables
  • Facilitated Agile transformation for the technology team managing compliance applications providing shortened customer response time by 50% for data driven testing
  • Transformed access request and management process via JIRA, managing thousands of yearly customer requests, establishing an enhanced customer service support time

DevOps Program Manager

Wells Fargo
12.2018 - 11.2021
  • Established the control structure for the DevOps Engineering team, identifying risk, defining and implementing controls, building and leading the controls execution team
  • Partnered with IAM and HR to implement job family title change waves across the technology organization, affecting over 20,000 employees
  • Created an initiative management framework to manage large-scale, time-sensitive adoption/transformation projects including the onboarding of 2,800+ applications to CICD tools
  • Completed a multi-year Anthill Pro decommissioning effort to ensure applications no longer used end of life technology while migrating to automated build and deploy tools via agile methodology

Technology Program Manager

Wells Fargo
04.2017 - 12.2018
  • Drove automation initiatives to enable Dev Ops Engineering for service enhancements, planning and execution management for key business initiatives, automation, and IT enablement
  • Managed enterprise risks, issues, and actions for the centralization of DevOps Engineering at Wells Fargo, leading to increased efficiency and security for 4,000+ applications
  • Implemented a scrum methodology to provide developmental teams accountability

IT Data Program Manager

Lowe’s Companies, Inc.
07.2015 - 03.2017
  • Accountable for accurate marketing data with enhanced data quality efforts to provide more accurate check points
  • Led a 28-person master data team and founded a global sector for enhanced customer support
  • Provided centralized communication method with vendors and merchants for efficient data setup of over 264k items
  • Increased production of items setup by over 53% in one fiscal year

IT Business Relationship Manager

Lowe’s Companies, Inc.
10.2013 - 07.2015
  • Engaged with C-level leaders, executives to strategize and implement global direction, roadmaps, and technical solutions
  • Liaison between business stakeholders and IT resources to prioritize system needs
  • Responsible for service level agreements for 240,000 employees and $3MM annual budget
  • Accountable for prioritizing functional demand enhancements via an agile backlog

HR Enterprise Program Manager

Lowe’s Companies, Inc.
06.2012 - 10.2013
  • Accountable for business and technology strategy, solution delivery, HR Systems maintenance
  • Led a 34-person functional and technical team
  • Established a structured command center and a granular support model for HR system support
  • Saved the enterprise over $100k in contractual agreements through vendor negotiations

E-Commerce Product Owner

Lowe’s Companies, Inc.
08.2010 - 06.2012
  • Led an agile team of twelve resources, including designers, developers, and analysts
  • Responsible for a $5MM implementation and digital transformation to over 5MM customers
  • Delivered a substantial change effort for e-commerce from waterfall methodology to agile
  • Enhanced growth of $250MM category with new protection plans and product management
  • Drove adoption and user acceptance of an enterprise initiative to over 240,000 associates

Merchant

Lowe’s Companies, Inc.
11.2008 - 08.2010
  • Managed strategic planning/implementation, including corporate positioning, widening of assortment breadth, and market segment expansion, resulting in 20-40% revenue increases
  • Led six key vendors and timely negotiations to decrease operational costs
  • Created an online media promotion, resulting in over 331,000 category impressions

Education

B.S.B.A. - Marketing, Public Relations Emphasis

The University of North Carolina at Charlotte
Charlotte, NC

Skills

  • Confluence
  • JIRA
  • Mainframe
  • MS Office Suite
  • SharePoint
  • Success Factors
  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Process improvement
  • Team leadership and direction

Timeline

Technology Program Manager

JP Morgan Chase
07.2024 - Current

Technology Compliance Program Manager

Wells Fargo
12.2021 - 07.2024

DevOps Program Manager

Wells Fargo
12.2018 - 11.2021

Technology Program Manager

Wells Fargo
04.2017 - 12.2018

IT Data Program Manager

Lowe’s Companies, Inc.
07.2015 - 03.2017

IT Business Relationship Manager

Lowe’s Companies, Inc.
10.2013 - 07.2015

HR Enterprise Program Manager

Lowe’s Companies, Inc.
06.2012 - 10.2013

E-Commerce Product Owner

Lowe’s Companies, Inc.
08.2010 - 06.2012

Merchant

Lowe’s Companies, Inc.
11.2008 - 08.2010

B.S.B.A. - Marketing, Public Relations Emphasis

The University of North Carolina at Charlotte

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JESSICA GAMBIll