Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Jessica Garcia

Edinburg,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Dollar General
Edinburg, TX
03.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Customer Service Representative

Teleperformance
Edinburg, TX
02.2018 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Front Desk Clerk

Comfort Inn & Suites
Pharr, TX
03.2016 - 02.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.

Administration Assistant

Metal Sales
Loveland, CO
08.2015 - 02.2016
  • Recorded expenses and maintained accounting records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared weekly employee work schedules for team members.

General Manager

Red Roof Hotel
Pharr, TX
02.2012 - 04.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

Certification - Computerized Bookeeping Specialist

Southern Careers Institute
Pharr

High School Diploma -

Edinburg North High School
Edinburg, TX
05.1999

Skills

  • Shrinkage Prevention
  • Ear Piercing
  • Scene Blocking
  • Administration and Reporting
  • Scheduling and Coordinating
  • Managing Multiple Priorities
  • Shift Coverage
  • Directing Team Members
  • Cash Deposits and Receipts
  • Store Opening and Closing Procedures
  • Overseeing Employees
  • Monetary Transactions
  • Orientating and Training
  • Inventory Restocking
  • Answering Customer Questions

Timeline

Assistant Manager

Dollar General
03.2021 - Current

Customer Service Representative

Teleperformance
02.2018 - 09.2018

Front Desk Clerk

Comfort Inn & Suites
03.2016 - 02.2018

Administration Assistant

Metal Sales
08.2015 - 02.2016

General Manager

Red Roof Hotel
02.2012 - 04.2015

Certification - Computerized Bookeeping Specialist

Southern Careers Institute

High School Diploma -

Edinburg North High School

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Jessica Garcia