Jessica Garcia
Molding Injection Shift Lead
Temple,Texas
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Injection Molding Shift Lead
Datamars Inc
10.2014 - 03.2024
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Developed creative solutions to operational challenges while balancing budgetary constraints against desired outcomes.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Collaborated with management to develop strategies for improving overall store operations.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved conflicts between employees to maintain positive and productive work environments.
Assistant Store Manager
Rue 21
02.2014 - 10.2014
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Customer Service Representative
Scott And White Hospital
05.2012 - 09.2014
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Arts - Business
Temple College
Temple, TX 05.2001 -
High School Diploma -
Temple High School
Temple, TX 05.2001 -
CERTIFICATION - Customer Service
Temple College
Temple, TX 05.2001 -
Administrative Assistance And Secretarial Science
Temple College
Temple, TX12.2014
Skills
Conflict Resolution
Staff Motivation
Decision-making capabilities
Work Delegation
Workplace Safety
Team motivation
Customer service focus
Production Scheduling
Equipment Troubleshooting
Customer Service Management
Motivational Leadership
Quality Inspections
Strong verbal and written communication
Timeline
Injection Molding Shift Lead
Datamars Inc
10.2014 - 03.2024
Assistant Store Manager
Rue 21
02.2014 - 10.2014
Customer Service Representative
Scott And White Hospital
05.2012 - 09.2014
Associate of Arts - Business
Temple College
05.2001 -
High School Diploma -
Temple High School
05.2001 -
CERTIFICATION - Customer Service
Temple College
05.2001 -
Administrative Assistance And Secretarial Science
Temple College