Jessica Garcia
Morehead City,NC
Summary
Driven professional with a proven track record in staff development and productivity enhancement, notably at McDonald’s. Excelled in new hire training and creative problem-solving, boosting team performance and customer satisfaction. Skilled in planning, coordination, and resolving conflicts, demonstrating a unique blend of hard and soft skills to achieve superior results.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald’s
Havelock, NC
08.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach and succeed.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Manager
Jack in the Box
10.2019 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Education
Craven Community College
New Bern, NCSkills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald’s
08.2021 - Current
Manager
Jack in the Box
10.2019 - 06.2021
Education
Craven Community College