Jessica Garcia
Arlington,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Kroger and Target. Skilled in time management and customer relations, adept at resolving complaints and improving service delivery. Demonstrated ability to train staff and manage inventory, significantly boosting efficiency and productivity.
Overview
9
9
years of professional experience
Work History
Assistant Manager
QuickTrip
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Specialty Sales
Target
09.2022 - 06.2024
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Delivered prompt service to prioritize customer needs
Supervisor
Kroger
07.2016 - 09.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Monitored workflow to improve employee time management and increase productivity
Education
Bachelor of Arts - Psychology
The University of Texas At Arlington
10.2025
Associate of Arts - Basics
Tarrant County College District
TX05.2021
Skills
- Time management
- Flexible and Adaptable
- Customer rapport
- Positive Attitude
- Customer Relations
Timeline
Assistant Manager
QuickTrip
06.2024 - Current
Specialty Sales
Target
09.2022 - 06.2024
Supervisor
Kroger
07.2016 - 09.2021
Bachelor of Arts - Psychology
The University of Texas At Arlington
Associate of Arts - Basics
Tarrant County College District
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