Jessica Garcia
Luling
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
9
9
years of professional experience
Work History
Sales Associate
Dollar General Store
Kingsbury
11.2023 - Current
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
IBEX Global
New Braunfels
10.2019 - 04.2021
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Cashier
Taco Cabana
Seguin
07.2016 - 01.2020
- Provided excellent customer service while promoting loyalty programs.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated the cash register or POS system to receive payment by cash and credit card.
- Performed other duties as assigned by management.
Front Desk Receptionist
La Quinta
Luling
06.2018 - 09.2018
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained daily records of room availability and rates.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Conducted regular inspections of public areas to maintain cleanliness standards.
Education
High School Diploma -
Seguin High School
Seguin, TX05-2017
Skills
- Point of sale operation
- Cash handling
- Customer service
- Communication skills
- Problem solving
- Stocking and receiving
- Listening skills
- Teamwork and collaboration
References
References available upon request.
Timeline
Sales Associate
Dollar General Store
11.2023 - Current
Customer Service Representative
IBEX Global
10.2019 - 04.2021
Front Desk Receptionist
La Quinta
06.2018 - 09.2018
Cashier
Taco Cabana
07.2016 - 01.2020
High School Diploma -
Seguin High School
Similar Profiles
Beulah DillonBeulah Dillon
Key Holder at Dollar General StoreKey Holder at Dollar General Store
Ayden HerediaAyden Heredia
Retail Sales Associate at Dollar General StoreRetail Sales Associate at Dollar General Store
Ramon HughesRamon Hughes
Cashier Assistant at Dollar General StoreCashier Assistant at Dollar General Store
Muksirin TanwongprasertMuksirin Tanwongprasert
Lead Retail Sales Associate at Dollar General StoreLead Retail Sales Associate at Dollar General Store
JENEVA GONZALEZJENEVA GONZALEZ
Physician Practice Coordinator at Ascension Medical Group San MarcosPhysician Practice Coordinator at Ascension Medical Group San Marcos