Jessica Garcia

• Cared for clients with elderly and dementia clients.

• Maintained a safe and clean environment to prevent falls.

• Maintained cash registers and reset them out every night
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Increased sales during closing hours by implementing targeted promotions and upselling strategies for staff members.
• Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
• Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
• Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing shift.
• Promoted a positive work environment by recognizing outstanding performance among team members during closing hours.
• Achieved faster service times with efficient task delegation among staff members.
• Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
• Ensured safety compliance by conducting regular audits of store equipment, facilities, and staff practices during closing shifts.
• Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
• Enhanced communication between management and staff through regular meetings focused on updates, concerns, and feedback from closing shifts.
• Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
• Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
• Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
• Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
• Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer
• Reported issues to higher management.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• I cared for two autistic children under 5 years old (3 and 2)
• I accompanied and transported mom and children to appointments
• Assisted with activities of daily living.
• Provided personal hygiene care and bathing them at times, then put them to sleep.
• Maintained clean, safe, and well-organized environment.
• Provided emotional support and companionship to clients.
• Learned sign language to teach the kids and help them communicate with others.
• Maintained a safe and clean environment, reducing the risk of injury.
• Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
• 
  

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.