Jessica Garcia
Humble,TX
Summary
Experienced with managing comprehensive billing operations, ensuring accuracy in financial transactions and compliance. Utilizes strong organizational skills and attention to detail to streamline billing processes and resolve discrepancies. Knowledge of team leadership and workflow optimization to enhance productivity and efficiency.
Overview
22
22
years of professional experience
Work History
Billing Supervisor
WellMed Medical Management - United Health Group
01.2021 - Current
- Supervised payment posting staff to ensure adherence to organizational policies and procedures.
- Streamlined billing processes, reducing discrepancies and enhancing accuracy of claims submissions.
- Optimized organizational systems for payment collections, AP/AR, deposits, and audited payment posting.
- Developed and trained staff, established and monitored goals and conducted performance reviews for staff.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at month end.
- Facilitated weekly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
Billing Manager
My Family Doctor
01.2018 - 01.2021
- Oversaw billing operations, ensuring accuracy and compliance with healthcare regulations.
- Trained and mentored billing staff, fostering a collaborative and efficient work environment.
- Analyzed billing discrepancies, identifying root causes and leading resolution efforts.
- Collaborated with healthcare providers to ensure timely claim processing and payment collection.
- Managed patient inquiries regarding billing issues, providing clear explanations and resolutions.
- Conducted regular audits of billing practices, ensuring adherence to best practices and policies.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
- Established and checked coding procedures, monitored reports and updated internal files.
Medical Front Office Supervisor
Associates in Medicine
10.2003 - 01.2018
- Supervised front office operations, ensuring efficient patient flow and optimal scheduling practices.
- Verified patient insurance coverage and electronically submitted medical claims for reimbursement.
- Posted paper check payments from patients and insurances, including electronic payments.
- Managed insurance AR, checked claims statuses and appealed claims as necessary.
- Balanced daily and monthly financial reports for nine physicians.
- Resolved patient complaints professionally and monitored staff concerns effectively.
- Coordinated monthly meetings with front office staff, created office policy and procedures.
Education
Associate of Science -
Lone Star College
Houston, TXHigh School Diploma -
Sam Houston High School
Houston, TX05-1998
Skills
- Medical billing and collections
- Efficient payment reconciliation
- Claims management
- Audit compliance procedures
- Effective problem resolution
- Effective multitasking
- Discrepancy resolution
- Accounts receivable management
- Experienced with billing software applications
- Effective time management
- Month-end closing procedures
- Collaborative team management
Languages
Spanish
Native or Bilingual
Timeline
Billing Supervisor
WellMed Medical Management - United Health Group
01.2021 - Current
Billing Manager
My Family Doctor
01.2018 - 01.2021
Medical Front Office Supervisor
Associates in Medicine
10.2003 - 01.2018
Associate of Science -
Lone Star College
High School Diploma -
Sam Houston High School