Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nicole Smith

Lawrenceville,GA

Summary

With 25+ years of billing experience, including 15 years in the healthcare industry, this experienced billing professional has a proven track record in overseeing billing operations and ensuring smooth financial processes. Throughout the career, a strong skillset has been developed in managing billing cycles and resolving discrepancies to maintain high levels of accuracy. The ability to foster team collaboration and adapt to evolving business needs with precision and reliability has been recognized by peers. Additionally, adept at streamlining billing procedures and implementing efficient systems to optimize productivity.

Overview

9
9
years of professional experience

Work History

Billing Supervisor

Schindler Elevator Corporation
05.2022 - 10.2024
  • Managed a team of 16 Invoicing & Portal Specialist
  • Developed SOPs to streamline the structure of the billing process
  • Oversaw daily activities of the billing team to support prompt and accurate billing and portal uploads
  • Prepared weekly aging reports to coordinate with AR for collection
  • Developed KPI’s to track & measure performance
  • Established relationships with the FO team and external customers to resolve issues

Pay Bill Specialist

Impellam Group
04.2021 - 05.2022
  • Entered and Processed Billing for all clients
  • Timesheet entry/processing for specific clients
  • Corrected Pay and Bill via Post Payroll Adjustments form by entering credit/debit batches
  • Processed manual invoices (Special Billing) Via Client Portals
  • Input new client profile data in front office
  • Resolved issues for internal and external clients via Zendesk ticketed system
  • Researched and resolved internal and external client issues

Accounts Receivable Analyst (Contract)

Intuitive Surgical, Inc.
02.2020 - 04.2021
  • Posted cash daily via ACH and Lockbox
  • Generated and uploaded invoices for all clients, including government agencies
  • Uploaded remittance advice to Wells Fargo Receivables Manager
  • Processed manual invoices
  • Reconciled payments via SAP
  • Recorded journal entries
  • Researched and resolve internal and external client issues

Accounts Receivable Specialist (Contract)

JLL
07.2019 - 12.2019
  • Managed collections on outstanding balances $10K and above over 60 days
  • Reduced aging report by consistently managing account portfolio, using research to locate missing payments and credits that needed to be applied
  • Efficiently booked and created fees to be invoiced by reviewing portfolios daily and keeping great rapport with project managers
  • Set up new properties for the southeast markets to invoice in Peoplesoft

Financial Analyst

Aldridge Pite, LLP
01.2017 - 06.2019
  • Standardized monthly reporting showing each AOL (Area of Law – Foreclosure, Bankruptcy, and Evictions) standing regarding cash received and outstanding balances per client
  • Compiled data and created monthly KPI reports for Accounts Receivable (AR) Analyst to show outstanding AR versus cash collected
  • Helped improve employee performance by researching and producing KPI metrics reporting for teams in the accounting department, consisting of the Billing, Submissions, and Resolutions teams, displaying amounts and percentages of invoices submitted versus invoices denied or in resolution status
  • Created a process and procedure manual highlighting the workflow of each team
  • Selected to be a member of the Employee Committee to help improve employer – employee relationship
  • Performed data and ad hoc analyses on all reports
  • Maintained responsibility for account reconciliation

Billing Analyst / Accounting Specialist

Aldridge Pite, LLP
07.2015 - 01.2017
  • Created and reviewed invoices for accuracy and verified pricing; billing 300 – 400 invoices daily, averaging $1M billed per month
  • Ensured timely and accurate billing for foreclosure legal case files
  • Reviewed submitted contracts to ensure billing terms were followed
  • Resolved billing discrepancies by effectively communicating with appropriate departments and clients
  • Assisted management in research and balancing activities
  • Prepared fees and cost quotes to clients and staff
  • Trained new associates

Education

Bachelor of Arts - Business Administration, concentration in Finance

Clark Atlanta University
Atlanta, GA
05-2001

Skills

  • Accounts Receivable Reconciliation
  • Billing & Invoicing Processing
  • Month end close
  • Leadership
  • B2B Collections
  • 3rd Party Portals
  • Training & Development
  • Microsoft Excel (V-Lookups, Pivot Tables, Power Pivot)
  • Aging reports analysis
  • Financial and operational reporting
  • PeopleSoft
  • MS Dynamics AX
  • SAP
  • AS400
  • ADP
  • Claims submissions
  • Denial Management
  • Revenue Cycle Management
  • Cash application
  • Process improvements
  • Team management
  • Team building
  • General ledger journal entry
  • Claims management
  • Billing best practices
  • Revenue recognition
  • HIPAA compliance
  • Insurance verification
  • Conflict resolution
  • Accounts receivable management
  • Account reconciliation
  • Medical billing and collections

Timeline

Billing Supervisor

Schindler Elevator Corporation
05.2022 - 10.2024

Pay Bill Specialist

Impellam Group
04.2021 - 05.2022

Accounts Receivable Analyst (Contract)

Intuitive Surgical, Inc.
02.2020 - 04.2021

Accounts Receivable Specialist (Contract)

JLL
07.2019 - 12.2019

Financial Analyst

Aldridge Pite, LLP
01.2017 - 06.2019

Billing Analyst / Accounting Specialist

Aldridge Pite, LLP
07.2015 - 01.2017

Bachelor of Arts - Business Administration, concentration in Finance

Clark Atlanta University

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