Jessica Garcia
Fort Worth,TX
Summary
Dynamic Health Service Associate at McKesson with a proven track record in patient assistance and complaint resolution. Skilled in effective communication and record keeping, I excel at enhancing customer satisfaction and retention. My attention to detail and problem-solving abilities have consistently improved service outcomes in fast-paced environments. I am a fast learner, and I am looking to build a career.
Overview
13
13
years of professional experience
Work History
Health Service Associate
McKesson
Irving, Texas
09.2024 - 10.2025
- Assisted patients with inquiries and product information.
- Resolved patient complaints to ensure satisfaction and retention.
- Maintained accurate records of transactions and inventory levels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted patients with their remaining funds.
- Enrolled the patients in the Copay Program for eligible medications.
- Provided the patients with the information regarding the program and how it could assist them with funding.
- Performed needs analysis and presented options based on findings to help patient make decisions.
Resolution Coordinator
Walmart Home Office
Bentonville, Arkansas
06.2022 - 02.2023
- Collaborated with cross-functional teams to address service issues promptly.
- Assisted stores in everyday tasks such as pricing lookups, supply chain, and deliveries; assisted team leads with new trainees in the event they had questions.
- I spoke to associates via phone and email.
- Tracked purchase order shortages daily by scanning and emailing short invoices to store support.
- Managed store issues in a professional manner.
- Resolve associate issues promptly and courteously.
- Provided exceptional associate service throughout entire spa experience.
Warehouse Associate
Amazon
Dallas, Tx
10.2021 - 04.2022
- Received and inspected incoming shipments for accuracy and quality.
- Maintained clean and organized work areas following safety protocols.
- Monitored inventory levels and reported discrepancies to management promptly.
- Utilized warehouse management systems to track product movement accurately.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Server
Olive Garden
Dallas, TX
08.2020 - 03.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recommended menu items based on guest preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Warehouse Packer
Overwraps Packaging
Dallas, Tx
12.2016 - 08.2020
- Pack products efficiently for shipment to meet customer demands.
- Inspect finished products for quality and compliance with standards.
- Maintain a clean and organized packing area to ensure safety.
- Follow safety protocols to minimize risks during operations.
- Label packages accurately for proper identification and handling.
- Assist in training new employees on packing procedures and tools.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
Server
CityLine Beer & Wine
Dallas, TX
04.2015 - 07.2016
- Handled cash transactions accurately and processed payments efficiently.
- Monitored inventory levels and communicated needs to management effectively.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
McDonald's
dallas, TX
03.2013 - 08.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Assisted in training new staff members on cash handling procedures and customer service.
Education
High School Diploma -
W.H Adamson Highschool
Dallas, TX06-2013
Skills
- Patient assistance
- Complaint resolution
- Customer service
- Record keeping
- Co-pay program enrollment
- Customer relationship management
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Cross-functional collaboration
- Client relationship building
- Customer support
- Complaint handling
- Data entry
- Microsoft Excel
- Conflict resolution
- Strong interpersonal skills
- Software troubleshooting
- Verifying data accuracy
- Record preparation
- Quality control
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Health Service Associate
McKesson
09.2024 - 10.2025
Resolution Coordinator
Walmart Home Office
06.2022 - 02.2023
Warehouse Associate
Amazon
10.2021 - 04.2022
Server
Olive Garden
08.2020 - 03.2021
Warehouse Packer
Overwraps Packaging
12.2016 - 08.2020
Server
CityLine Beer & Wine
04.2015 - 07.2016
Cashier
McDonald's
03.2013 - 08.2014
High School Diploma -
W.H Adamson Highschool