Jessica Garcia
Lubbock,TX
Summary
Experienced Coordinator and Team Lead specializing in scheduling and operations within healthcare and home-building services. Managed scheduling for approximately 60 custom homes monthly, implementing standard operating procedures that improved workflow efficiency and reduced errors. Demonstrated expertise in coordinating over 200 radiology appointments weekly while ensuring adherence to HIPAA regulations and maintaining high customer service standards.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Account Coordinator / Team Lead
Allied Gallery
Lubbock, TX
04.2025 - Current
- Scheduled 60 custom homes per month, consistently met builder-set deadlines
- Created a standard operating procedure (SOP) for training; trained and mentored new hires on Tract and Custom account process
- Led team of 5, assigned work, monitored productivity, ensured adherence to customer service standards
- Created a standard operating procedure (SOP) for training; trained and mentored new hires on Tract and Custom account process
Radiology Scheduler
Covenant Medical Center
Lubbock, TX
06.2023 - 01.2025
- Scheduled 200+ radiology appointments per week, coordinating physicians, patients, and clinical staff
- Verified patient demographics and insurance, ensuring compliance with physician orders prior to appointments
- Managed high-volume inbound calls while maintaining accurate and HIPAA-compliant scheduling records in Epic
Data Entry / Team Leader
Microgen DX
Lubbock, TX
07.2021 - 04.2023
- Managed data entry for 500+ weekly orders, ensuring accuracy and timely processing
- Conducted insurance verification, managed billing, and resolved appeals for submitted orders
- Supervised team of four, assigning tasks, monitoring productivity, and providing daily coaching
- Partnered with management to improve workflows and resolve operational issues
Education
Bachelor of Science - Management
Wayland Baptist University
Lubbock, TX 05.2024 - 10.2026
Skills
- Team leadership
- Workflow management
- Operations coordination
- Appointment scheduling
- Software: Epic, QuickBooks, Smartsheet, Microsoft Office (Excel, Word)
- Customer service
- Employee training
- Account management
Timeline
Account Coordinator / Team Lead
Allied Gallery
04.2025 - Current
Bachelor of Science - Management
Wayland Baptist University
05.2024 - 10.2026
Radiology Scheduler
Covenant Medical Center
06.2023 - 01.2025
Data Entry / Team Leader
Microgen DX
07.2021 - 04.2023