Jessica Garlitz

Welcomed customers and helped determine their needs, and also making recommendations driving sales.

• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions, maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained and regularly mentored approximately 15 associates on performance-oriented strategies and customer service techniques.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Mentored approximately 10 new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Assisted customers with returns, refunds and resolving transaction issues.
• Learned duties in other areas to provide backup when needed.

• Scheduled and confirmed approximately patient appointments.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Verified patient insurance eligibility and benefits.
• Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate. Using Dentrix
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.