Microsoft Word
Jessica Gaval
Sales Associate
Los Angeles,CA
Summary
Highly motivated Sales Associate with extensive customer service knowledge. Consistently recognized for excellence in customer service skills. Repeatedly increases sales revenues with effective performance.
Overview
13
13
years of professional experience
1
1
Language
Work History
Real Estate Agent
Beverly Hills Keller Williams
05.2024 - 08.2025
- Facilitated appointments to show buyers prospective homes.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Organized open houses that showcased properties effectively, leading to increased interest and offers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Real Estate Assistant
M & G Realty Management
Los Angeles , California
01.2019 - 05.2024
- Wrote checks for all business expenses.
- Performed book keeping for all the paperwork.
- Created list of property rentals on Microsoft excel to track rent activity.
- Created list of available properties suited to different needs for the business.
- Increased revenues by remaining focused on market sale value for properties.
- Recommended changes to existing processes to increase efficiency and quality of service.
- Tasks include answering calls and providing satisfactory customer service to clients.
- Contacted occupants to make sure that everything is running smoothly in the rental properties.
- Maintained excellent customer service through quick and efficient response to inquiries as well as accommodating unusual requests.
Sales Associate
Forever 21
05.2015 - 01.2019
- Excels at making sales.
- Strong communication skills.
- Hard working in carrying tasks.
- Consistently exceeded daily sales.
- Committed to the companies growth.
- Punctual and reliable completing tasks.
- Increased sales by recommending additional items.
- Enhanced customer experience with personable recommendations.
Customer Service Representative
Cyberonic Internet Communications
09.2012 - 05.2015
- Developed strong client relationships.
- Responded to customer calls with minimal wait times.
- Assisted customers sufficiently and maintained repeat customers.
- Offered assistance to customers paying particular attention to requests.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Advised customers regarding different services as well as thoroughly explaining each.
- Accumulated customer feedback and made changes to increase customer satisfaction.
- Provided primary customer support and made sure that customers were satisfied with the service.
Mail Handler Assistant
Mail Boxes Times
05.2025 - 12.2025
- Processed, sorted, and distributed incoming physical mail with to assigned client mailboxes
- Assigned and logged incoming packages to client accounts
- Managed virtual mail services, including photographing mail items, uploading records into internal systems, and ensuring timely client access
- Prepared and issued client mailbox keys in compliance with operational procedures
- Supported daily store opening procedures and ensuring operational readiness
- Assisted with customer inquiries in a professional and courteous manner, resolving issues or escalating as appropriate
- Maintained a clean, organized, and compliant front-of-house environment
- Followed established procedures to support smooth daily operations and uphold company service standards
Real Estate Agent
ESTATEX INC
12.2025 - Current
- Facilitated and managed client communications, including scheduling property showings, responding to inquiries, and serving as a primary point of contact to ensure a seamless client experience
- Prepared, reviewed, and managed real estate documentation, including listing agreements, ensuring accuracy, completeness, and compliance with brokerage policies and regulatory requirements
- Conducted property research and market analysis to support pricing strategies, advise clients, and contribute to informed decision-making throughout the transaction process
- Facilitated open houses and shared direct feedback with sellers regarding buyer interest.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA 05.2012 - 05.2012
Psychology
Worcester State University
Worcester, MASkills
Sorting and labeling
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
Real Estate Agent
ESTATEX INC
12.2025 - Current
Mail Handler Assistant
Mail Boxes Times
05.2025 - 12.2025
Real Estate Agent
Beverly Hills Keller Williams
05.2024 - 08.2025
Real Estate Assistant
M & G Realty Management
01.2019 - 05.2024
Sales Associate
Forever 21
05.2015 - 01.2019
Customer Service Representative
Cyberonic Internet Communications
09.2012 - 05.2015
High School Diploma -
Doherty Memorial High School
05.2012 - 05.2012
Psychology
Worcester State University