Jessica Geneski
Petsmart
Pine Beach,NJ
11
years of professional experience
Dynamic Pet Hotel Lead at Petsmart with expertise in pet care management and customer service. Enhanced guest satisfaction through effective problem-solving and staff training, resulting in increased repeat business. Proven ability to monitor pet health and maintain sanitation standards, ensuring a safe and welcoming environment for all clients.
Work History
Pet Hotel Lead
10 Years 9 Months- Supervised pet hotel daily operations, ensuring safe, clean, and organized boarding environment.
- Coordinated pet care routines, including feeding, medication, and exercise schedules.
- Monitored pet behavior and health, escalating concerns to management or veterinary support.
- Maintained compliance with safety protocols, cleaning procedures, and animal welfare guidelines.
- Trained associates on sanitation standards, animal handling, and guest service procedures.
- Managed guest check-in and check-out processes, verifying reservation details and special instructions.
- Resolved customer concerns with clear communication and timely service recovery.
- Handled client concerns with empathy and professionalism, resolving issues promptly to maintain high levels of satisfaction.
- Developed strong relationships with clients through transparent communication and excellent service, resulting in repeat business and referrals.
Education
High School Diploma
Skills
Pet care management
Animal behavior
Staff training and development
Creativity and innovation
Sanitation procedures
Customer service
Reliability
Time management
Problem-solving abilities
Pet health monitoring
Timeline
Pet Hotel Lead
Petsmart
02.2016 - CurrentRead More
Pekin High School
High School Diploma
Read More