Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Georgette

Winter Haven,FL

Summary

Dynamic leader with extensive experience at United Parcel Service, UPS, excelling in transportation coordination and fostering a culture of continuous learning. Streamlined operations by implementing efficient scheduling, reducing operating expenses, and enhancing productivity. Skilled in Microsoft Office, mentoring, and training, I drive team performance and operational efficiency, achieving significant improvements in workflow and employee integration.

Overview

17
17
years of professional experience

Work History

Dispatch Supervisor

United Parcel Service, UPS
03.2023 - Current
  • Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
  • Supports a collaborative work environment through continuous communication and relationship building
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of approximately 80-100 routes daily.

Preload Supervisor

United Parcel Service, UPS
07.2021 - 03.2023
  • Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
  • Enforced compliance with regulatory requirements such as OSHA standards, minimizing potential fines or penalties related to safety violations or non-compliance incidents.
  • Supervises daily activities of package handlers and clerks to ensure all assigned duties are accomplished safely and timely.
  • Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
  • Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.

Feeder OnRoad Supervisor

United Parcel Service, UPS
06.2017 - 07.2021
  • Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
  • Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
  • Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.

Feeder Dispatch Supervisor

United Parcel Service, UPS
11.2014 - 05.2017
  • Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
  • Demonstrated adaptability in handling the Network Dispatch of Hub/Feeder, Air Operations, Rail Operations and Customer Pick-up locations to ensure driver coverage.
  • Reviewed completed orders for quality and accuracy.
  • Assisted Partner Facilities in dispatching of their employees with return loads/volume.
  • Participated in regular safety meetings, staying up-to-date on best practices for minimizing accidents within the workplace setting.
  • Collaborated with team members to optimize workflow and improve overall productivity.

Hub Supervisor

United Parcel Service, UPS
10.2013 - 11.2014
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
  • Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
  • Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
  • Ensured all loads were sealed on time while maintaining strict compliance with the On-Time Network.

Yard Control Supervisor

United Parcel Service, UPS
03.2010 - 10.2013
  • Streamlined workflow processes for improved productivity and reduced errors.
  • Dispatched shifters to move trailers and loads around the yard and to the building.
  • Ensured daily arrival loads were all accounted for and unloaded/processed on the sort.
  • Enhanced operational efficiency by implementing effective control systems and processes, such as yard reconcilation.

Training Supervisor

United Parcel Service, UPS
05.2008 - 03.2010
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Relayed engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.

Education

Bachelor of Arts - Communication

Indiana University
Indianapolis, IN
05-2008

Bachelor of Arts - Journalism

Indiana University
Indianapolis, IN
05-2008

Associate of Arts - Journalism

Santa Fe College
Gainesville, FL
05-2004

Skills

  • Transportation coordination
  • Attendance documentation
  • Employee training
  • Tracking of man hours
  • Mentoring and training
  • Route planning
  • Coaching and onboarding
  • Proficiency in Microsoft Office

Timeline

Dispatch Supervisor

United Parcel Service, UPS
03.2023 - Current

Preload Supervisor

United Parcel Service, UPS
07.2021 - 03.2023

Feeder OnRoad Supervisor

United Parcel Service, UPS
06.2017 - 07.2021

Feeder Dispatch Supervisor

United Parcel Service, UPS
11.2014 - 05.2017

Hub Supervisor

United Parcel Service, UPS
10.2013 - 11.2014

Yard Control Supervisor

United Parcel Service, UPS
03.2010 - 10.2013

Training Supervisor

United Parcel Service, UPS
05.2008 - 03.2010

Bachelor of Arts - Communication

Indiana University

Bachelor of Arts - Journalism

Indiana University

Associate of Arts - Journalism

Santa Fe College

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