Jessica Georgette
Winter Haven,FL
Summary
Dynamic leader with extensive experience at United Parcel Service, UPS, excelling in transportation coordination and fostering a culture of continuous learning. Streamlined operations by implementing efficient scheduling, reducing operating expenses, and enhancing productivity. Skilled in Microsoft Office, mentoring, and training, I drive team performance and operational efficiency, achieving significant improvements in workflow and employee integration.
Overview
17
17
years of professional experience
Work History
Dispatch Supervisor
United Parcel Service, UPS
Lakeland, FL
03.2023 - Current
- Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
- Supports a collaborative work environment through continuous communication and relationship building
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of approximately 80-100 routes daily.
Preload Supervisor
United Parcel Service, UPS
Orlando, FL
07.2021 - 03.2023
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
- Enforced compliance with regulatory requirements such as OSHA standards, minimizing potential fines or penalties related to safety violations or non-compliance incidents.
- Supervises daily activities of package handlers and clerks to ensure all assigned duties are accomplished safely and timely.
- Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
- Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
Feeder OnRoad Supervisor
United Parcel Service, UPS
Orlando, FL
06.2017 - 07.2021
- Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
- Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
- Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
Feeder Dispatch Supervisor
United Parcel Service, UPS
Orlando, FL
11.2014 - 05.2017
- Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
- Demonstrated adaptability in handling the Network Dispatch of Hub/Feeder, Air Operations, Rail Operations and Customer Pick-up locations to ensure driver coverage.
- Reviewed completed orders for quality and accuracy.
- Assisted Partner Facilities in dispatching of their employees with return loads/volume.
- Participated in regular safety meetings, staying up-to-date on best practices for minimizing accidents within the workplace setting.
- Collaborated with team members to optimize workflow and improve overall productivity.
Hub Supervisor
United Parcel Service, UPS
Jacksonville, FL
10.2013 - 11.2014
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
- Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
- Ensured all loads were sealed on time while maintaining strict compliance with the On-Time Network.
Yard Control Supervisor
United Parcel Service, UPS
Cerritos, CA
03.2010 - 10.2013
- Streamlined workflow processes for improved productivity and reduced errors.
- Dispatched shifters to move trailers and loads around the yard and to the building.
- Ensured daily arrival loads were all accounted for and unloaded/processed on the sort.
- Enhanced operational efficiency by implementing effective control systems and processes, such as yard reconcilation.
Training Supervisor
United Parcel Service, UPS
Indianapolis, IN
05.2008 - 03.2010
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Relayed engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Education
Bachelor of Arts - Communication
Indiana University
Indianapolis, IN05-2008
Bachelor of Arts - Journalism
Indiana University
Indianapolis, IN05-2008
Associate of Arts - Journalism
Santa Fe College
Gainesville, FL05-2004
Skills
- Transportation coordination
- Attendance documentation
- Employee training
- Tracking of man hours
- Mentoring and training
- Route planning
- Coaching and onboarding
- Proficiency in Microsoft Office
Timeline
Dispatch Supervisor
United Parcel Service, UPS
03.2023 - Current
Preload Supervisor
United Parcel Service, UPS
07.2021 - 03.2023
Feeder OnRoad Supervisor
United Parcel Service, UPS
06.2017 - 07.2021
Feeder Dispatch Supervisor
United Parcel Service, UPS
11.2014 - 05.2017
Hub Supervisor
United Parcel Service, UPS
10.2013 - 11.2014
Yard Control Supervisor
United Parcel Service, UPS
03.2010 - 10.2013
Training Supervisor
United Parcel Service, UPS
05.2008 - 03.2010
Bachelor of Arts - Communication
Indiana University
Bachelor of Arts - Journalism
Indiana University
Associate of Arts - Journalism
Santa Fe College