Jessica Ghosh
Sr. Operations Manager
New York,NY
Summary
Strategic Sr. Operations Manager with 15+ years in the logistics industry including 7 years of pharmaceutical client account management and 5 years of team management. Strong history of devising targeted business operations plans, managing a large team, and driving change. Thought leader with expertise in achieving goals, setting quality standards and driving team initiatives.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Senior Operations Manager
BCD Meetings & Events/Pfizer
New York, NY (Virtual)
05.2019 - Current
- Direct US end-to-end planning functions, compliance, and systems usage. Oversee 40-person team.
- Optimize staff alignment and organization to maximize client satisfaction and team productivity using data metrics, particularly post-COVID.
- Partner closely with Pfizer leadership to determine best processes and solutions for complex planning, compliance and systems issues, most recently focusing on virtual meeting management.
- Implement team policies, templates and SOPs for continuous improvement. Incorporate industry strategic operational advances.
Operations Manager
BCD Meetings & Events/Pfizer
New York, NY (Virtual)
05.2016 - 05.2019
- Trained, mentored and coached high-performing team of 10, providing regular reviews & feedback.
- Analyzed strategic/core processes and implemented improvements to promote enhanced client satisfaction and team efficiency.
- Communicated team-wide evolving standards and processes around logistics and compliance via SOPs, process documents, and team calls.
Project Manager
American Express Global Business Travel
New York, NY
02.2015 - 05.2016
- Produced high-level meetings and events for company leaders, board members, and stakeholders with budgets up to $1.4m. Achieved perfect client survey scores.
- Promoted use of preferred suppliers and strengthened key supplier and account partnerships. Reduced supplier charges by 10 to 25% per program.
Meeting Manager
BCD Meetings And Events/Pfizer
New York, NY
02.2013 - 01.2015
- Successfully executed 25+ compliant domestic/international programs annually with budgets up to $1m+. In top percentile for client survey scores.
Meetings Associate
American Association For Cancer Research (AACR)
Philadelphia, PA
02.2010 - 02.2013
- Organized and implemented logistics for meetings, conferences, and an annual congress (17,000 attendees).
Education
Event Design Certificate -
Temple University
Philadelphia, PA 09.2011 - 04.2012
Bachelor Of Arts - Policy Studies
Dickinson College
Carlisle, PA 08.2001 - 05.2005
Skills
Client account management
Certification
CMP
Timeline
Senior Operations Manager
BCD Meetings & Events/Pfizer
05.2019 - Current
Operations Manager
BCD Meetings & Events/Pfizer
05.2016 - 05.2019
Project Manager
American Express Global Business Travel
02.2015 - 05.2016
Meeting Manager
BCD Meetings And Events/Pfizer
02.2013 - 01.2015
CMP
01-2013
Event Design Certificate -
Temple University
09.2011 - 04.2012
Meetings Associate
American Association For Cancer Research (AACR)
02.2010 - 02.2013
Bachelor Of Arts - Policy Studies
Dickinson College
08.2001 - 05.2005
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