Jessica Gilmore
East Chicago,Indiana
Summary
Executive assistant position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by over 18 yrs of management and over 24 yrs of work history. Self Motivated, personable business professional with multiple references and a successful 10-year track record of profitable sales. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
10
10
years of professional experience
Work History
Supervisor
USPS
Northwest Indiana
01.2018 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Monitored workflow to improve employee time management and increase productivity.
- Payroll
- Supervise over 60 carriers.
Car Salesperson
Franks Auto Sales
South Holland, IL
03.2017 - 01.2018
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prioritized helping customers over completing other routine tasks in store.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Salesperson
River Oaks Napleton Honda
Lansing, IL
02.2016 - 02.2017
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared purchased vehicles and completed final delivery checks.
BDC Sales Manager
Christensen Chevrolet
Highland, IN
08.2015 - 01.2016
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Car Salesperson
Jd Byrider
Indiana & Illinois
04.2013 - 08.2015
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Education
Associate of Applied Science - Business Management
Ivy Tech Community College of Indiana
East Chicago, IN05.2023
Skills
- Report Preparation
- Maintain Systems
- Motivating Performers
- General Office Skills
- Savvy
- Top Notch Customer Service
- Scheduling
- Marketing
- Sales Management
- Front-Office Operations
- Professional
- Priority Management
- Performance Motivation
- Business Administration
Timeline
Supervisor
USPS
01.2018 - Current
Car Salesperson
Franks Auto Sales
03.2017 - 01.2018
Car Salesperson
River Oaks Napleton Honda
02.2016 - 02.2017
BDC Sales Manager
Christensen Chevrolet
08.2015 - 01.2016
Car Salesperson
Jd Byrider
04.2013 - 08.2015
Associate of Applied Science - Business Management
Ivy Tech Community College of Indiana