Jessica Gleghorn
Archer City,TX
Summary
At S-5! Manufacturing, I spearheaded production and shipping operations, enhancing on-time delivery through meticulous production planning and supply chain optimization. My leadership and cross-functional teamwork elevated customer satisfaction and operational efficiency, achieving targets within budget constraints. Skilled in materials management and fostering collaborative environments, I consistently surpassed company objectives.
Overview
10
10
years of professional experience
Work History
Production Manager/Shipping Manager
S-5! Manufacturing
Iowa Park, TX
08.2014 - 01.2025
- Managed daily order backlog through key metrics monitoring for on-time delivery.
- Negotiated contracts with vendors for supplies needed for the production process.
- Developed and implemented production schedules to ensure timely completion of projects.
- Coordinated production requirements with material handling and staffing functions.
- Prevented and resolved customer issues regarding production through planning.
- Supervised production schedules, production quality and on-time delivery.
- Established clear communication channels between management and staff members.
- Provided input for performance reviews and identified areas for additional improvement.
- Coordinated with suppliers to ensure timely delivery of materials and components.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Met or exceeded target for on-time customer shipments.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Reviewed and coordinated with customers to ensure timely deliveries of goods.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Handled customer complaints related to shipping issues promptly and professionally.
- Implemented bar coding system to identify location and quantities of requested items.
- Consistently met company and department objectives within budget and time constraints.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Maintained accurate records of all outgoing freight activities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Business Administration and Management
Midwestern State University
Wichita Falls, TXSkills
- Supply chain distribution
- Production planning
- Materials management
- Strong leadership
- Purchasing
- Performance evaluation
- Cross-functional teamwork
- Training skills
- Manufacturing operations
- Customer support
Timeline
Production Manager/Shipping Manager
S-5! Manufacturing
08.2014 - 01.2025
Some College (No Degree) - Business Administration and Management
Midwestern State University
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