JESSICA GLOCKNER
Huntington Beach,CA
Summary
Dynamic and customer-focused server with a passion for delivering exceptional dining experiences. Seeking to leverage my strong interpersonal skills and extensive experience in the service industry to contribute to the success while providing prompt and attentive service to guests.
Overview
17
17
years of professional experience
Work History
SALES LEAD
Bob's Watches
Newport Beach, CA
03.2021 - 06.2022
- Lead our sales team with online, in-bound calls and in-person Lobby sales with a positive attitude
- Work in CRM efficiently, maintaining incoming leads that are generated worldwide
- Implement excellent customer service, while maintaining integrity
- Vast knowledge with secondary market for luxury watches and fair market value
SERVER/TRAINER
Nicks Restaurant
Laguna Beach, CA
02.2020 - 03.2021
- Assist guest in exceptional dining experience with a fun and laid-back professionalism
- Extensive food knowledge when an allergy is present
- Organization as well as ability to multitask
- Frequently assist colleagues and kitchen staff with a team mentality
SERVER/TRAINER
Las Brisas
Laguna Beach
07.2011 - 04.2017
- Assist guest in order selection by promoting specific items and specials
- Ready to respond to questions about meal preparation and service
- Effective at "up selling" items on menu such as specialty drinks, appetizers and desserts to produce higher sales as well as higher guest check averages
SERVER/TRAINER
Dukes
Huntington Beach, CA
05.2009 - 05.2012
- Worked well in a fast paced open seating environment
- Trained fellow employees on food and beverage knowledge as well as other key responsibilities
- Maintained customer service and guest relations in a professional manner with a positive attitude
RESTAURANT SERVER|COCKTAIL SERVER| BARTENDER
Morton's, The Steak House
Costa Mesa
06.2008 - 05.2009
- Responsible for multiple tasks in the Bar and Restaurant aimed to deliver the 'Fine Dining' experience
- Provided guests with full menu, wine and dessert presentations
- Trained new employees with menu knowledge and guest relations
SERVER/TRAINER
The Yard House
Costa Mesa
06.2005 - 05.2009
- Maintained a strong ability to work effectively in a team setting and independently while multitasking in a fast paced environment
- Utilized excellent verbal communication and interpersonal skills to cultivate and maintain customer relations
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Education
Studio Art, Marketing
CALIFORNIA STATE UNIVERSITY OF LONG BEACH
05.2012
Skills
- Assertive in learning new tasks
- Extremely motivated to produce sales
- Highly detail oriented and organized
- Exceptional problem solving and interpersonal skills
- Able to communicate effectively with all levels of staff
- Ability to multitask in a fast paced environment
- Effective with POS system
- Positive and Energetic
Personal Information
Title: Server
References
References available upon request
Timeline
SALES LEAD
Bob's Watches
03.2021 - 06.2022
SERVER/TRAINER
Nicks Restaurant
02.2020 - 03.2021
SERVER/TRAINER
Las Brisas
07.2011 - 04.2017
SERVER/TRAINER
Dukes
05.2009 - 05.2012
RESTAURANT SERVER|COCKTAIL SERVER| BARTENDER
Morton's, The Steak House
06.2008 - 05.2009
SERVER/TRAINER
The Yard House
06.2005 - 05.2009
Studio Art, Marketing
CALIFORNIA STATE UNIVERSITY OF LONG BEACH