Jessica Goldstein
Finish Line Yacht Services, Inc.
Palm Harbor,FL
1
Language
30
years of professional experience
Dynamic operations leader with over 15 years of experience in project planning and business analysis. Known for driving process improvements and enhancing inventory management, leading to significant cost reductions and increased operational efficiency.
Work History
General Manager of Operations
21 Years 4 Months- Streamlined operational processes to enhance efficiency and reduce overhead costs.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated logistics and scheduling for yacht maintenance, ensuring timely project completion.
Business Analyst
12 Years 8 Months- Analyzed business requirements to identify process improvement opportunities and enhance operational efficiency.
- Collaborated with cross-functional teams to develop data-driven solutions addressing client needs and expectations.
- Designed and implemented analytical models for forecasting trends and improving decision-making processes.
- Facilitated stakeholder meetings to gather insights, ensuring alignment on project objectives and deliverables.
- Developed training materials for new systems implementation, promoting user adoption across departments.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Licensed Massage Therapist
9 Years 4 Months- Delivered therapeutic massage sessions tailored to individual client needs and preferences.
- Utilized various massage techniques, including Swedish, deep tissue, and trigger point therapy.
- Educated clients on self-care practices and wellness strategies for improved health outcomes.
- Maintained detailed documentation of client progress and treatment plans in compliance with regulations.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Assisted with administrative tasks such as updating patient records, processing payments, insurance billing, and managing inventory of supplies when necessary.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Licensed Massage Therapist - Massage Therapy
Skills
Operations management
Project planning and development
Project leadership
Business analysis
Inventory management
Schedule management
Strategic planning
Social media marketing
Process improvement
Product management
Languages
English
Native or Bilingual
Timeline
Business Analyst
United Healthcare
08.2008 - 04.2021Read More
General Manager of Operations
Finish Line Yacht Services, Inc.
04.2005 - CurrentRead More
Licensed Massage Therapist
Alternative Therapy Center
05.1996 - 09.2005Read More
Humanities Center School of Massage
Licensed Massage Therapist from Massage Therapy
Read More