Jessica Gomez

· Communicate with customers regarding current or past due mortgages

· Address all questions and concerns the customer has regarding their account or company policies.

· Oversee 10-60 employees throughout a shift

· Keeping my assigned team on task and focused on company objectives and goals

· Project reports and Stat management

· Employee Engagement - Responsible for coordinating and setting up events for employees to get them involved and help boost employee morale

· Quality & Compliance monitoring

· Achieved production goals by training new employees and incentivizing team members.

· Supervise other clerical staff and provide training and orientation to new staff.

· Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

· Collect money for customer accounts, keep records of collections and disbursements, and ensure accounts are balanced.