Jessica Gomez
Delray Beach,FL
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
TMS Coordinator
Marriage And Family Services
08.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Business Account Executive
Comcast
01.2022 - 07.2024
- Territory development to include the development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand
- Maintaining quality sales records and preparation of sales and activity reports as required
- Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience
- New acquisition sales of Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses
- Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
Solutions Specialist
Verizon
06.2018 - 01.2022
- Tolerance
- Excellent stamina, ability to multi-task, and professional attitude
- Work ethics
- Excellent customer service skills
- People oriented with superb interpersonal skills
- Sales and marketing skills.
Solutions Specialist
Sprint
09.2015 - 05.2018
- Develop new prospects or referrals
- Participate in outbound calling programs
- Provide a high level of customer service and support
- Achieve sales goals and service performance requirements
- Guide customers through the purchasing decision and activation process.
Sales Representative
T mobile
07.2012 - 06.2015
- Perform sales tracking and related reports
- Ensure all company policies are followed
- Maintain floor stocking levels, displays, etc
- Maintain files of existing and potential customers
- Troubleshoot and resolve all customer problems/concerns
- Create a very positive sales/buying experience for the customer
- Balancing/reconciliation of cash drawer to meet company standards
- Professionally and clearly explain and demonstrate the products, services, features, and benefits
- Identify the customer’s needs and provide information about the benefits of service that can meet those needs.
Sales Representative
MetroPcs
05.2009 - 06.2012
- Receive and process all payments
- Assist with inventory counts as needed
- Answer phones and direct customer inquiries
- Greet all customers in a professional and friendly manner
- Assist in maintaining store appearance, back room, and work area.
Education
Associate of Arts - Business Administration
Strayer University
Tampa, FL12.2023
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Document Management
- Scheduling and calendar management
- Schedule Coordination
- Discretion and Confidentiality
Languages
Spanish
Native or Bilingual
Timeline
TMS Coordinator
Marriage And Family Services
08.2024 - Current
Business Account Executive
Comcast
01.2022 - 07.2024
Solutions Specialist
Verizon
06.2018 - 01.2022
Solutions Specialist
Sprint
09.2015 - 05.2018
Sales Representative
T mobile
07.2012 - 06.2015
Sales Representative
MetroPcs
05.2009 - 06.2012
Associate of Arts - Business Administration
Strayer University