Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jessica Gonzales

Beeville,Texas

Summary

With a proven track record at TDCJ, I excel in crisis intervention and conflict resolution, enhancing safety and security. My expertise includes first aid and CPR, underscored by successful emergency responses. Demonstrating leadership, I've improved operational efficiency by training new staff, showcasing my commitment to excellence and team development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Taco Bell
Beeville, TX
09.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Correctional Officer

TDCJ
Beeville, TX
02.2022 - 04.2024
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Maintained clear and open communications with facility areas to support safe operations.

Detention Officer

Costal Bend Dentition Center
Robstown, TX
09.2021 - 01.2022
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
  • Provided support and assistance to fellow officers during emergency situations.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Escorted inmates from one area of the detention center to another safely and securely.
  • Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
  • Responded quickly and effectively to any medical emergencies that arose within the facility.
  • Participated in training sessions designed to improve job performance or learn new techniques.

Jailer

Bee County Sheriff's Department
Beeville, TX
05.2019 - 08.2021
  • Maintained secure environment for inmates and staff by enforcing rules and regulations.
  • Monitored security cameras to ensure safety of inmates and personnel.
  • Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
  • Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
  • Processed new inmates upon admission, including searching them for contraband items.
  • Supervised inmate activities such as meals, recreation time, showers.
  • Conducted searches of cells for illegal substances or weapons on a regular basis.
  • Transported inmates to court hearings or other appointments safely and securely.
  • Investigated incidents involving violations of jail policies or procedures.
  • Trained new hires in proper techniques for interacting with prisoners.
  • Prepared detailed reports regarding daily activities within the facility.

Education

GED -

AC Jones High School
Beeville, TX
12-2001

Skills

  • Court appearances
  • Evidence storage
  • Evidence collection
  • Dispatcher collaboration
  • Emergency and non-emergency response
  • First aid and CPR certified
  • Crisis intervention training
  • Radio communication
  • Mental health awareness
  • Conflict resolution skills
  • Firearms proficiency
  • Safety and security enforcement
  • Safety
  • Self-defense techniques
  • Self-defense tactics
  • Weapons training
  • Booking procedures

Certification

  • TCOLE Certification#341955

Languages

Spanish
Limited

References

References available upon request.

Timeline

Cashier

Taco Bell
09.2024 - Current

Correctional Officer

TDCJ
02.2022 - 04.2024

Detention Officer

Costal Bend Dentition Center
09.2021 - 01.2022

Jailer

Bee County Sheriff's Department
05.2019 - 08.2021

GED -

AC Jones High School

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