Jessica Gonzales
long island,NY
Summary
Hospitality Professional with 11+ years of excellence in NYC’s high-volume scene. Expert in balancing technical barista mastery with strategic floor management to maximize table turnover and guest satisfaction. Specialist in advanced Latte Art and preventative equipment maintenance. Bilingual (English/Spanish) with a proven ability to lead teams and resolve conflicts in fast-paced, high-pressure environments.
Overview
12
12
years of professional experience
Work History
Barista – Food Runner
SEA HORSE
New York, NY
02.2025 - Current
- Craft and serve premium coffee beverages with high-quality Latte Art, ensuring consistency and visual appeal.
- Coordinate with the kitchen to deliver food orders with 100% accuracy and speed, enhancing guest satisfaction.
- Prepared high-quality espresso drinks and specialty beverages to customer specifications.
- Delivered food and beverages promptly to ensure guest satisfaction.
Waitress
NEW YORK LUNCHEONETTE
New York, NY
02.2019 - Current
- Manage high-volume table sections, providing prompt and attentive service in a fast-paced environment.
- Maintain rigorous service standards during peak shifts, effectively balancing multiple orders and guest requests.
- Delivered exceptional customer service in fast-paced dining environment.
Busser
BARBUTO
New York, NY
11.2021 - 03.2023
- Supported the service team by quickly resetting tables and refilling beverages, increasing table turnover rate.
- Collaborated with servers to deliver meals and specialty coffee drinks with precision.
- Maintained an organized workstation, ensuring all glassware and utensils met hygiene and aesthetic standards.
Barista
UT47
New York, NY
05.2014 - 02.2019
- Expertly prepared a wide range of espresso-based drinks, teas, and specialty beverages.
- Managed financial transactions and POS operations with zero discrepancies.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Skills
- Barista Skills: Manual & Semi-automatic Espresso Machines, Grinder Calibration, Latte Art, Pour-over, Cold Brew
- Service & Operations: Table Management, Food Safety Standards, Cash Handling, and Speed of Service
- POS Systems: Proficient in Toast, Square, Clover, and TouchBistro
- Soft Skills: Bilingual (English/Spanish), Conflict Resolution, and High-Pressure Decision Making
- Attention to detail
- Team player
- Friendly and outgoing
Timeline
Barista – Food Runner
SEA HORSE
02.2025 - Current
Busser
BARBUTO
11.2021 - 03.2023
Waitress
NEW YORK LUNCHEONETTE
02.2019 - Current
Barista
UT47
05.2014 - 02.2019