Jessica Gonzales
New Caney,TX
Summary
Shift Leader at Taco Bell with a proven track record in team supervision and customer service excellence. Skilled in cash handling and inventory management, I effectively trained staff and resolved customer issues, enhancing satisfaction and operational efficiency. Committed to maintaining safety standards while fostering a positive team environment.
Overview
10
10
years of professional experience
Work History
Shift Leader
Taco Bell
Porter, TX
01.2016 - Current
- Supervised team members to ensure adherence to food safety and cleanliness standards.
- Trained new employees on operational procedures and customer service techniques.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall service satisfaction.
- Coordinated shift operations, ensuring timely meal preparation and order fulfillment.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Education
High School Diploma -
Hargrave High School
Huffman, TX05.2016
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Customer service management
- Team collaboration and leadership
- Team supervision
- Motivational leadership
- Safety processes and procedures
- Inventory counts
- Assigning work
- Shift paperwork completion
- Role modeling
- Professional appearance
- Operations management
- Drawer assignments
- Shift leadership
- Multitasking
- Excellent communication
- Team building
- Cash handling and reconciliation
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Shift Leader
Taco Bell
01.2016 - Current
High School Diploma -
Hargrave High School