Open To Work
Jessica Gonzales
Hackberry
Lancaster,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Remote entry level customer service
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Minimum Desired Compensation
$45000/yr
13
years of professional experience
Dedicated professional with a strong foundation in customer service and care coordination. Expertise in service scheduling, conflict resolution, and medication administration, ensuring quality care and client satisfaction.
Work History
Caregiver
2 Years 2 Months- Assisted with daily living activities, ensuring comfort and safety for clients.
- Developed and maintained positive relationships with clients and families to foster trust and communication.
- Administered medications following prescribed schedules, enhancing adherence to health plans.
- Monitored client health conditions, documenting changes and reporting to healthcare professionals as needed.
- Implemented personalized care plans tailored to individual needs, promoting overall well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Resolved conflicts between clients or family members by mediating discussions and identifying solutions.
- Coordinated transportation for medical appointments, ensuring timely access to necessary healthcare services.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate care, ensuring client comfort and safety in daily activities.
Cook
3 Years- Assisted in training new kitchen team members on operational procedures.
- Coordinated daily operations ensuring timely meal delivery to customers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Automotive Service Writer
2 Years 4 Months- Managed service appointments, ensuring timely and efficient customer interactions.
- Provided detailed estimates for repairs and maintenance, enhancing customer decision-making.
- Coordinated with technicians to ensure accurate diagnosis and effective communication with clients.
- Oversaw inventory management, maintaining optimal stock levels of automotive parts and supplies.
- Managed customer service inquiries to ensure timely and effective communication.
- Coordinated with technicians to prioritize repairs and optimize workflow efficiency.
- Developed detailed estimates for customers, enhancing transparency in service costs.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.
- Answered service department phone and responded promptly to questions and messages.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Worked effectively with
Hostess/ Cashier
1 Year 8 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen and serving staff to enhance service flow.
- Trained new host staff on procedures and customer service standards.
- Collaborated with management on special events and catering arrangements.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Learned duties for various positions and provided backup at key times.
Education
Information Technology Security And Administrativ - Information Technology
Skills
Empathy and patience
Estimating costs
Service scheduling
Customer needs assessments
Problem-solving skills
Multitasking Abilities
Phone etiquette
Microsoft office
Account reconciliation
Administrative and office support
Timeline
Caregiver
Billie Ann Mireles
08.2024 - CurrentRead More
Cook
Hackberry
10.2023 - CurrentRead More
Automotive Service Writer
Pit Pros
02.2017 - 06.2019Read More
Hostess/ Cashier
Angelos Tex - Italian Restaurant
06.2013 - 02.2015Read More
My Computer Career
Information Technology Security And Administrativ from Information Technology
Read More