Hi, I’m
Jessica Gonzalez
El Paso,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
5
Certification
Work History
Deployed Services
Porter 1
06.2023 - Current
Job overview
- Assisted with the care and supervision of residents on site.
- Assisted residents with daily care needs, with merchandise that was provided by company.
- Perform related duties as assigned by supervisor and other duties as assigned.
- Maintain compliance with all company policies and procedures.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- promoted positive work atmosphere through effective communication with team members across various departments with in the site setting,
- Promoted building security by locking doors and ensuring all residents are well.
- Participated in ongoing training programs offered by Deployed Services for professional growth and development.
- Demonstrated versatility and adaptability by seamlessly transitioning between different roles with in the site when necessary.
- Maintain a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- increased workplace safety by immediately reporting potential hazards.
El Paso Tx Notary
Notary Public
01.2021 - Current
Job overview
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
- Set up and managed appointments for client notary services.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked client identification to maintain compliance with state legal requirements.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Increased customer service success rates by quickly resolving issues.
Haircuts Etc
Hairstylist
05.2022 - 05.2023
Job overview
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Riverside High SchoolEl Paso, TX
High School Diploma
American Association of NotariesHouston, TX
State of Texas License from Notary
Trucco And Capelli Beauty InstituteEl Paso, TX
State of Texas TDLR Cosmetology License from Cosmetology
10.2021
Skills
- Customer Service
- Critical Thinking
- Problem Solving
- Regulatory Compliance
- Strong Work Ethic
- Punctual and Dependable
Certification
- Guard 1 Licensed by DS / 2023
- Texas Life insurance Agent Licensed by PHP / 2023
- Texas Notary Public Licensed by AMM / 2021
- Marriage Minister Officiant by AMM / 2021
- Certified Cosmetologist by Trucco Beauty Institute / 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Porter 1
Deployed Services
06.2023 - Current
Hairstylist
Haircuts Etc
05.2022 - 05.2023
Notary Public
El Paso Tx Notary
01.2021 - Current
Riverside High School
High School Diploma
American Association of Notaries
State of Texas License from Notary
Trucco And Capelli Beauty Institute
State of Texas TDLR Cosmetology License from Cosmetology
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