Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Gonzalez

Cherry,NJ

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Lead

The Home Depot
04.2022 - 04.2024
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Education

Bachelor of Arts - Criminal Justice

Rutgers, The State University of New Jersey
Camden, NJ
05.2025

Skills

  • Email Etiquette
  • POS systems expert
  • De-Escalation Techniques
  • Team training and development

Certification

CITI Program (Social / Behavioral / Epidemiologic Research Investigators) Training - Completion Date 05-Feb-2023 Expiration Date 05-Feb-2026

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Lead

The Home Depot
04.2022 - 04.2024

Bachelor of Arts - Criminal Justice

Rutgers, The State University of New Jersey

CITI Program (Social / Behavioral / Epidemiologic Research Investigators) Training - Completion Date 05-Feb-2023 Expiration Date 05-Feb-2026

Jessica Gonzalez