Jessica Gonzalez
Cherry,NJ
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Lead
The Home Depot
04.2022 - 04.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Education
Bachelor of Arts - Criminal Justice
Rutgers, The State University of New Jersey
Camden, NJ05.2025
Skills
- Email Etiquette
- POS systems expert
- De-Escalation Techniques
- Team training and development
Certification
CITI Program (Social / Behavioral / Epidemiologic Research Investigators) Training - Completion Date 05-Feb-2023 Expiration Date 05-Feb-2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Lead
The Home Depot
04.2022 - 04.2024
Bachelor of Arts - Criminal Justice
Rutgers, The State University of New Jersey
CITI Program (Social / Behavioral / Epidemiologic Research Investigators) Training - Completion Date 05-Feb-2023 Expiration Date 05-Feb-2026