Jessica Gonzalez
West Valley City,UT
Summary
Gain a career that matches my goals and ambitions. Be able to pursue different
avenues and challenge myself by growing within a company. Ability to inspire people with my personal story of perseverance.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Insure-rite
Salt Lake City, UT
02.2023 - Current
- Assisted motorist be in compliance with compliance with state laws and regulations, implying insurance.
- If vehicle is no longer insured, motorist are required to respond to the letter Insure-Rite send to registered owner of the vehicle. I also communicate with law enforcement and insurance agents.
PRODUCT CONSULTANT
SEPHORA, JCPENNEY
West Valley City, UT
10.2017 - 12.2018
- Demonstrated products to help customers try out offerings before making decisions
- Attended trainings and workshops to learn about new products and then shared this information.
Customer Service Advisor
PillPack Pharmacy
West Valley City, UT
01.2019 - 02.2023
- Send medications to clients based on their needs. Add healthcare information into our database.
- Assisted new clients trying to signup
- Train new agents with our up to date process information.
Customer Service Cashier
CVS Pharmacy
West Valley City
05.2015 - 05.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Supervisor
WinCo Foods
West Valley City, UT
02.2013 - 12.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Education
Diploma -
East High School
Salt Lake City, UTSkills
- Make connections with people that have similar interests and learn from others who have different ideas
- Customer service oriented
- Fluent in Spanish
- Quick learner in fast-paced environments
- Spreadsheet,zendesk tickets, word, quickbooks, excel,outlook, ms office,detail oriented
- Work in team settings regularly
Timeline
CUSTOMER SERVICE AGENT
Insure-rite
02.2023 - Current
Customer Service Advisor
PillPack Pharmacy
01.2019 - 02.2023
PRODUCT CONSULTANT
SEPHORA, JCPENNEY
10.2017 - 12.2018
Customer Service Cashier
CVS Pharmacy
05.2015 - 05.2017
Customer Service Supervisor
WinCo Foods
02.2013 - 12.2015
Diploma -
East High School