Jessica Gonzalez
Glendale,AZ
Summary
Proven hospitality professional with extensive experience at Hooters, excelling in exceptional customer service and cash handling. Skilled in creating memorable guest experiences and increasing walk-in business through enthusiastic engagement. Demonstrated ability to train new staff and manage high-volume periods, showcasing strong work ethic and multitasking capabilities.
Overview
3
3
years of professional experience
Work History
Server
Bubbas 33
10.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Bartender, Trainer
Hooters
03.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Phoenix Bourbon Room
06.2023 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Agua Fría High School
Avondale, AZ05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Server
Bubbas 33
10.2024 - Current
Server
Phoenix Bourbon Room
06.2023 - 09.2024
Server, Bartender, Trainer
Hooters
03.2022 - 10.2024
High School Diploma -
Agua Fría High School
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