Jessica Gonzalez
Bakersfield,CA
Summary
Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Medical Billing Representative
Stockdale Podiatry Group
Bakersfield, CA
01.2022 - Current
- Ensured timely delivery by organizing and coordinating distribution of medical records.
- Tracked and monitored requests for medical records release.
- Followed up with medical staff regarding missing information in patient records.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its patients.
- Posted patient and insurance payments in a timely manner.
- Submitted corrected claims in a timely filing manner.
- Demonstrated expertise in medical terminology for accurate coding.
- Gathered necessary documentation to support the appeals process.
Medical Billing Representative
Protege LLC
2000 Truxtun Ave
06.2021 - 08.2021
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepared billing statements for patients and verified correct diagnostic coding.
Care Assistant
Pathway Homes
Bakersfield, CA
11.2020 - 05.2021
- Operated patient lifting equipment to ensure safe transfer of individuals with mobility issues.
- Monitored and recorded changes in patients' conditions, promptly reporting to nursing staff.
- Employed blood pressure monitoring devices to track and report vital signs.
- Prepared and served meals according to dietary restrictions and preferences.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Front Desk Clerk
Inshape
Bakersfield, CA
09.2019 - 03.2020
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Checked members into gym by scanning badges.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Maintained up-to-date knowledge of gym services and programs to provide accurate information to members.
- Provided administrative support by updating member records and processing payments.
- Addressed member concerns with empathy and professionalism, resolving issues promptly.
- Handled assignments independently with good judgement and critical thinking skills.
Medical Billing Representative
Southwest Family Dentistry
Bakersfield, CA
04.2018 - 08.2018
- Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Increased overall accuracy of dental coding by continuously refining knowledge in industry standards, including CDT codes and ICD-10 diagnostic codes.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Organized office supplies by keeping inventory and ordering items as needed.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Medical Billing And Insurance Coding
UEI College
Bakersfield, CA11.2017
Skills
- ICD-10 knowledge
- Continuous learning attitude
- Medical billing software proficiency
- Organizational growth
- HIPAA compliance
- Professionalism and ethics
- Patient confidentiality practices
- Data entry efficiency
- CPT coding
- Medical coding expertise
- Teamwork and collaboration
- Claims review
- CMS-1500 billing forms
- Verbal and written communication
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing Representative
Stockdale Podiatry Group
01.2022 - Current
Medical Billing Representative
Protege LLC
06.2021 - 08.2021
Care Assistant
Pathway Homes
11.2020 - 05.2021
Front Desk Clerk
Inshape
09.2019 - 03.2020
Medical Billing Representative
Southwest Family Dentistry
04.2018 - 08.2018
Medical Billing And Insurance Coding
UEI College