Jessica Gonzalez
Clermont,FL
Summary
Dynamic and self-motivated professional with a friendly demeanor and strong problem-solving skills, honed at Orlando Health Hospital. Proven track record in enhancing customer satisfaction and optimizing workflows through effective teamwork and collaboration. Experienced in material handling and order fulfillment, consistently achieving operational excellence in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Care Patient
Orlando Health Hospital
03.2023 - 04.2025
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Material Handling Specialist
Lowe's Warehouse
11.2021 - 02.2023
- Conducted regular audits to ensure adherence to industry regulations and standards for material handling.
- Sorted, organized and restocked products in [Number]-foot warehouse by unloading shipments and safely moving products to storage locations.
- Participated actively in continuous improvement efforts aimed at refining internal processes and enhancing overall operational excellence.
- Picked, packed and scanned orders using RF guns.
- Managed a diverse team of skilled professionals responsible for executing various tasks within the scope of the Material Handling Specialist role.
Order Puller, Picker Packer,
Walmart Warehouse
08.2017 - 09.2021
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
- Collaborated with the shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
Front Desk Receptionist
Days Inn Hotel
07.2013 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Northampton High School
Northampton, PASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Full Professional
Timeline
Customer Care Patient
Orlando Health Hospital
03.2023 - 04.2025
Material Handling Specialist
Lowe's Warehouse
11.2021 - 02.2023
Order Puller, Picker Packer,
Walmart Warehouse
08.2017 - 09.2021
Front Desk Receptionist
Days Inn Hotel
07.2013 - 08.2017
Northampton High School
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