Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Gonzalez

Shafter,CA

Summary

Resourceful and detail-oriented professional with a strong background in customer service, marketing, and diverse administrative systems management. Proven ability to effectively handle multiple tasks and prioritize deadlines in a fast-paced environment. Skilled in building strong relationships with clients and colleagues to drive business success. Adept at problem-solving and implementing innovative solutions to improve operational efficiency.

Overview

11
11
years of professional experience

Work History

Accounting Technician II

City of Shafter
04.2024 - Current
  • Balance and process utility payments
  • Process and balance daily bank deposits
  • Assist customers with billing inquiry and business license applications
  • Import daily IVR & Web payments
  • Process miscellaneous payment received by mail to designated accounts
  • Process monthly utility billing
  • Process monthly final bills
  • Process NSF bank returns
  • Update monthly meter reads when received by Public Works
  • Apply LIHWAP credits to utility account
  • Process utility move in's and move out's
  • Assist and direct phone calls to designated department

Accounting Technician I

City Of Shafter
06.2019 - 03.2024
  • Balance and process utility payments
  • Assist customers with billing inquiry and business license applications
  • Import daily IVR & Web payments
  • Process miscellaneous payment received by mail to designated accounts
  • Process NSF bank returns
  • Update monthly meter reads when received by Public Works
  • Apply LIHWAP credits to utility account
  • Process utility move in's and move out's
  • Assist and direct phone calls to designated department

Customer Service Representative

State Farm Insurance
06.2014 - 06.2019
  • Attract potential customers by answering product and service questions
  • Maintain policy records up to date with life changes
  • Resolve customer complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections and adjustments and following up to ensure resolution
  • Mail marketing letters monthly to target a variety of customers based on information we have on file
  • Pivot to auto, fire, health, bank and life policies.

Education

High School Diploma - General Studies

Shafter High School
Shafter, CA
05.2007

Skills

  • Service-oriented
  • Strong attention to detail
  • Effective listening skills
  • Dedicated team contributor
  • Proficient in cash management
  • Proficient in Spanish
  • Conflict resolution

Timeline

Accounting Technician II

City of Shafter
04.2024 - Current

Accounting Technician I

City Of Shafter
06.2019 - 03.2024

Customer Service Representative

State Farm Insurance
06.2014 - 06.2019

High School Diploma - General Studies

Shafter High School

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