Jessica Gonzalez
Enact Mortgage Insurance
Anaheim,CA
27
years of professional experience
Results-driven Mortgage Underwriting Manager with expertise in risk assessment and staff training. Led initiatives to optimize workflows and strengthen customer relationships, resulting in improved loan approval processes. Experienced in implementing process improvements that enhance customer satisfaction and expedite approvals.
Work History
Manager
4 Years 6 Months- Led a team of 20 underwriters, ensuring effective support for high-volume production demands.
- • Worked alongside cross-functional teams to streamline mortgage processing workflows.
- • Assisted in developing strategies to strengthen risk assessment steps in mortgage underwriting.
- • Led regular meetings to share updates and gather employee feedback.
- • Coordinated with external partners to support business growth initiatives.
- • Implemented process improvements to speed loan approval turnaround times.
- • Applied customer service standards and resolved customer problems to maintain quality service.
- • Coached, mentored, and trained team members to improve job performance.
- • Completed opening, closing, and shift change functions to maintain daily operational standards.
- • Recruited and hired qualified candidates for open positions.
Team Leader
6 Years 11 Months- Mentored staff, fostering a collaborative and productive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided support to team members in resolving customer inquiries promptly.
- Analyzed operational data to identify trends and inform decision-making.
Underwriter
15 Years 7 Months- Analyzed borrower credit history to assess risk and determine loan eligibility.
- Evaluated property appraisals to ensure accurate market value assessments.
- Reviewed mortgage applications for compliance with company guidelines and regulations.
Education
High School Diploma
Skills
Mortgage underwriting
Risk assessment
Staff training
Performance monitoring
Customer relationship management
Workflow optimization
Problem solving
Team leadership
Cross-functional collaboration
Loan processing efficiency
Timeline
Manager
Enact Mortgage Insurance
01.2022 - 07.2026Read More
Team Leader
Enact Mortgage Insurance
01.2015 - 12.2021Read More
Underwriter
Enact Mortgage Insurance
05.1999 - 12.2014Read More
Westminster High School
High School Diploma
Read More