Jessica Gonzalez
Dollar General
Arvin,CA
2
Languages
9
years of professional experience
Hard working team member with the ability to quickly adapt to new environments and skills. Experienced in retail and customer/client relations and trusted to guide team members and resolve customer concerns.
Work History
Respite Care Provider
1 Year 8 Months- Assisted with personal tasks and care. This included but was not limited to bathing, dressing, diaper changing, teeth brushing, shaving, and feeding.
- Managed challenging behaviors by knowing when to retreat and when to attempt deescalating techniques
- Administered medications according to the prescribed schedule.
- Provided transportation for medical appointments.
Lead Sales Key Holder
8 Years 6 Months- Operated cash register with sales, refunds, and exchanges.
- Processed cash drops, deposits, and balanced cash drawers as well as cash change fund.
- Made bank runs for deposit drop offs and change orders.
- Stocked all inventory in its proper place.
- Completed planograms and resets according to company schedule.
- Resolved customer inquiries patiently and professionally.
- Trained new hires on product knowledge, policies and customer service skills.
- Received vendor products by checking in individual SKU's and counts.
Assistant Manager
2 Years 9 Months- Managed cash handling including sales, refunds and exchanges as well as nightly deposits.
- Supervised daily store operations and guided other team members to succeed in sales strategies.
- Prioritized conversion and customer service in order to upsell the product.
- Assisted in scheduling, shift coverage planning, and payroll.
- Stocked product according to style, size and theme.
- Maintained store cleanliness and organization to prioritize customer comfort.
- Evaluated individual team members based on performance, growth and opportunities for improvement.
- Conducted quarterly team meetings in order to voice concerns, questions, and successes.
Education
Bachelor of Arts - Studio Arts
Optician Certification Training
Associate of Arts - Spanish
Skills
Customer Service
Team Player
Problem Solving Skills
Punctual
Multi-tasking Strength
Cash Handling
Client Care
Appointment/Schedule Coordination
Confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Respite Care Provider
Full Circle Support Inc
02.2025 - CurrentRead More
Assistant Manager
Hot Topic
08.2021 - 05.2024Read More
Lead Sales Key Holder
Dollar General
04.2018 - CurrentRead More
California State University, Bakersfield
Optician Certification Training
Read More
California State University, Bakersfield
Bachelor of Arts from Studio Arts
Read More
Bakersfield College
Associate of Arts from Spanish
Read More