Jessica Gordillo
Lansing,MI
Summary
Dynamic Property Manager with extensive experience excelling in tenant relations and conflict resolution. Proven track record in enhancing occupancy rates through strategic marketing and effective lease management. Skilled in property inspections and compliance, while fostering strong relationships with residents and vendors to ensure operational excellence.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
PK Management
10.2024 - Current
- Assisted in tenant communication and conflict resolution to enhance resident satisfaction.
- Supported property maintenance scheduling and coordination to ensure timely repairs.
- Learned property management software for tracking rent payments and lease agreements.
- Conducted routine property inspections to maintain safety and compliance standards.
- Organized resident events to foster community engagement and improve tenant relations.
- Managed documentation related to leases, renewals, and tenant applications for accurate records.
Community Manager
KMG Prestige
02.2024 - 10.2024
- Managed online community engagement, fostering positive interactions and member support.
- Coordinated virtual events to enhance community participation and satisfaction.
- Analyzed user feedback to identify community needs and improve content offerings.
- Collaborated with vendors for maintenance services, ensuring quality and efficiency of operations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager
Legacy LLC/ Kirk Patrick
08.2022 - 02.2024
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Property Manager
Yes Communities
07.2021 - 08.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Organized resident events to foster community engagement and improve tenant relations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Property Manager/Regional Manager
Hunter Properties
04.2021 - 07.2021
- Managed property operations, ensuring compliance with local regulations and company policies.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Streamlined maintenance requests through effective use of property management software.
- Conducted regular property inspections to maintain high standards of safety and aesthetics.
- Developed marketing strategies to attract new tenants, enhancing occupancy rates.
- Analyzed rental market trends to inform pricing strategies and maximize revenue potential.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Analyzed regional market trends to inform decision-making and strategic planning efforts.
- Established and maintained operational standards for 3 locations. A total of 1,000 units.
Assistant Property Manager
First Housing
11.2020 - 04.2021
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Supported property maintenance scheduling and coordination to ensure timely repairs.
- Assisted in tenant communication and conflict resolution to enhance resident satisfaction.
- Conducted routine property inspections to maintain safety and compliance standards.
- Managed documentation related to leases, renewals, and tenant applications for accurate records.
Assistant Property Manager
Rose Community
09.2020 - 11.2020
- Managed tenant inquiries and resolved issues to enhance resident satisfaction.
- Coordinated property maintenance schedules, ensuring timely completion of repairs.
- Assisted in financial reporting and budgeting processes for operational efficiency.
- Developed marketing strategies to increase occupancy rates across properties.
Leasing Agent
Woodside Meadows/ Beztak
06.2019 - 09.2020
- Facilitated property tours, showcasing amenities and features to prospective residents.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed and maintained strong tenant relationships, addressing inquiries and resolving concerns promptly.
- Conducted market research to determine competitive pricing strategies for available units.
- Collaborated with maintenance teams to ensure timely resolution of tenant maintenance requests.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Security Officer
Teach Out
05.2019 - 06.2019
- Responded quickly to incidents, coordinating with law enforcement as necessary.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Conducted regular patrols, identifying and reporting potential hazards.
- Completed full building and grounds patrols to spot and investigate concerns.
Bilingual Customer Service Representative
Aerotek
10.2018 - 02.2019
- Delivered exceptional bilingual support to enhance customer satisfaction and resolve inquiries efficiently.
- Managed high-volume incoming calls, providing accurate information and troubleshooting assistance.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Mentored junior representatives, enhancing team performance and customer interaction quality.
- Developed comprehensive reports summarizing customer interactions, contributing to strategic decision-making processes.
Property Manager
Udey Espinoza
12.2016 - 06.2018
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Developed familiarity with local housing regulations to ensure compliance in property management practices.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Assistant Property Manager
Loral Court Yard
07.2015 - 12.2016
- Managed lease documentation and renewals, enhancing process efficiency and accuracy.
- Coordinated tenant communications to ensure timely responses and high satisfaction levels.
- Assisted in property marketing efforts, increasing visibility through online platforms.
- Oversaw maintenance requests, streamlining operations for quicker resolutions.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
Warehouse Forklift Operator
Meijers Warehouse
12.2013 - 07.2015
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety checks on equipment to ensure compliance with regulations.
- Assisted in inventory management by accurately tracking stock levels and locations.
- Collaborated with team members to optimize loading and unloading processes.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Implemented process improvements that reduced loading times and increased productivity.
Shift Manager
Quality Dairy
10.2012 - 09.2013
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, enhancing overall performance and productivity.
- Streamlined workflow processes, reducing downtime and improving efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, fostering a positive service environment.
Bilingual Collection Representative
CBCS
07.2011 - 08.2012
- Managed high-volume collections, ensuring timely payments and reducing outstanding balances.
- Developed effective communication strategies for resolving customer disputes and inquiries.
- Trained new team members on collection processes and compliance regulations.
- Analyzed account statuses to identify trends and areas for improvement in collection efforts.
Assistant Manager
Family Dollar
02.2010 - 01.2012
- Led team in executing daily operational strategies to enhance service delivery and customer satisfaction.
- Developed training programs that improved staff performance and streamlined onboarding processes.
- Analyzed sales data to identify trends, driving strategic initiatives for inventory management and merchandising.
- Collaborated with senior management to implement process improvements, resulting in increased efficiency across departments.
Education
GED -
Grand Ledge High School
Grand LedgeBachelor of Science - Criminal Justice, Homeland Security, And EM
Colorado Technical University
Colorado Springs, COSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Vendor management
- Fair housing compliance
- Work order monitoring
- Leasing operations
- Skilled multi-tasker
- Debt control
- Customer relations
- Clear communication
- Data entry
- Critical thinking
- Unit vacancies
- Property showing
- Microsoft office
- Decision-making
- Relationship building
- Creative and adaptable
- Administrative leadership
- Sales and marketing
- Dispute handling
- Operations management
- Maintenance management
- Office staffing
- Deposits management
- Violation resolution
- Employee motivation and guidance
- Financial oversight
- Capital projects management
Certification
- Certified occupancy Specialist
- Certified Cooperative Manager
- Fair Housing Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
PK Management
10.2024 - Current
Community Manager
KMG Prestige
02.2024 - 10.2024
Property Manager
Legacy LLC/ Kirk Patrick
08.2022 - 02.2024
Property Manager
Yes Communities
07.2021 - 08.2022
Property Manager/Regional Manager
Hunter Properties
04.2021 - 07.2021
Assistant Property Manager
First Housing
11.2020 - 04.2021
Assistant Property Manager
Rose Community
09.2020 - 11.2020
Leasing Agent
Woodside Meadows/ Beztak
06.2019 - 09.2020
Security Officer
Teach Out
05.2019 - 06.2019
Bilingual Customer Service Representative
Aerotek
10.2018 - 02.2019
Property Manager
Udey Espinoza
12.2016 - 06.2018
Assistant Property Manager
Loral Court Yard
07.2015 - 12.2016
Warehouse Forklift Operator
Meijers Warehouse
12.2013 - 07.2015
Shift Manager
Quality Dairy
10.2012 - 09.2013
Bilingual Collection Representative
CBCS
07.2011 - 08.2012
Assistant Manager
Family Dollar
02.2010 - 01.2012
GED -
Grand Ledge High School
Bachelor of Science - Criminal Justice, Homeland Security, And EM
Colorado Technical University
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