Jessica Gordon

• Participate in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
• Provide clear explanations of decisions made during examinations
• Contribute positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
• Analyze information gathered from investigations and reported findings.
• Enhance accuracy of case files by meticulously documenting all evidence received, examined, and released.
• Facilitate accurate record-keeping through diligent use of computerized systems designed for tracking evidence movement throughout its lifecycle.
• Maintain secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
• Examine video and cellphone evidence obtained through investigations

Corrections 2016-2019

• Reduced incidents of violence within the facility through proactive monitoring and timely intervention.
• Enhanced overall safety by conducting thorough cell searches for contraband items and potential hazards.
• Maintained order during daily activities, closely supervising inmates to ensure adherence to rules and regulations.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Updated shift logs and produced daily reports to document security activities and specific incidents.

• Supported all computer lab operations.
• Maintained a clean, organized workspace to promote a positive learning environment for all users.
• Promoted digital literacy among students by guiding them in using various software programs.
• Handled lab equipment, cleaned keyboards, monitors, and disk drives.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various hardware issues.
• Used ticketing systems to manage and process support actions and requests.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.