Jessica Gordon
Lebanon,NH
Summary
Proven leader in hospitality management, adept at inventory control and team building, significantly enhanced operational efficiency at True North Management. Skilled in developing cost-reduction strategies and maintaining high standards of cleanliness and safety. Excelled in coaching staff, ensuring top-notch guest satisfaction through effective communication and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Cook's Assistant
Dartmouth College
Hanover, NH
09.2022 - 02.2025
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared food for service based on daily specials and chef's needs.
- Monitored inventory levels and assisted in ordering kitchen supplies.
- Carried out basic cooking duties such as reducing sauces and parboiling food.
- Safely operated kitchen equipment, including industrial-size mixers and knife sharpening tools.
- Followed health and safety regulations while handling food and beverages.
- Cleaned work areas, equipment, utensils, dishes and silverware between tasks.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
Dual Executive Housekeeper
Holiday Inn Express Hotel Suites
White River Junction, VT
08.2021 - 04.2022
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Managed team of employees, daily progress reports and overall project planning.
- Created schedules for staff to ensure adequate coverage at all times.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Performed weekly audits of employee time cards for accuracy and completeness.
Executive Housekeeping Manager
True North Management
Lebanon, NH
04.2017 - 07.2021
- Participated in job fairs and recruitment activities to attract qualified candidates.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Created schedules for staff to ensure adequate coverage at all times.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Developed strategies to increase efficiency while reducing costs within the department.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Managed team of employees, daily progress reports and overall project planning.
Education
GED -
Oxbow High School
Bradford, VT03-1999
Skills
- Time management abilities
- Inventory management
- Time management
- Standards compliance
- Continuous improvement
- Multitasking Abilities
- Safety management
- Quality assurance
- ServeSafe manager
- Coaching and mentoring
- Inventory control
- Verbal and written communication
- Flexible and adaptable
- Analytical thinking
- Effective communication
- Team building
Timeline
Cook's Assistant
Dartmouth College
09.2022 - 02.2025
Dual Executive Housekeeper
Holiday Inn Express Hotel Suites
08.2021 - 04.2022
Executive Housekeeping Manager
True North Management
04.2017 - 07.2021
GED -
Oxbow High School