Jessica Gorman
Chicago,Illinois
Summary
Proven track record in enhancing customer satisfaction and sales at Midwest Foods through exceptional service and strong interpersonal skills. Excelled in multitasking and organization across various roles, including a caregiver and hospital intern, demonstrating attention to detail and proficiency in Microsoft Office. Achieved significant improvements in operational efficiency and customer experience by leveraging goal-oriented approaches and excellent communication abilities.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Midwest Foods
11.2021 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caregiver
Mary & Dennis Klabish
05.2020 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Intern
Ascension Borgess Hospital
01.2021 - 05.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Associate of Applied Science - Respiratory Therapy
Moraine Valley Community College
Palos Hills, IL05.2027
Bachelor of Science - Interdisciplinary Health Sciences
Western Michigan University
Kalamazoo, MI05.2021
Skills
- Goal-Oriented
- Customer Service
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Excellent Written and Verbal Communication
- Organization
- Multitasking
- Microsoft, Word, Excel
Timeline
Sales Assistant
Midwest Foods
11.2021 - Current
Intern
Ascension Borgess Hospital
01.2021 - 05.2021
Caregiver
Mary & Dennis Klabish
05.2020 - 08.2022
Associate of Applied Science - Respiratory Therapy
Moraine Valley Community College
Bachelor of Science - Interdisciplinary Health Sciences
Western Michigan University
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