Jessica Gougher
Lake Worth,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
RN, Medical-Surgical
St Mary's Medical Center
06.2023 - Current
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Actively participated in quality improvement initiatives aimed at optimizing patient care delivery within the medical-surgical setting.
- Demonstrated adaptability when reassigned to different units or working with diverse populations while maintaining high levels of quality care provision.
RN Supervisor
Medicana Nursing Home And Rehabilitation
10.2022 - 06.2023
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
Home Care Nurse
Bayada Home Health
04.2019 - 09.2022
- Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
Customer Care Representative
DHL
11.2015 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
FedEx
03.2013 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree In Nursing - Nursing
Essential School of Nursing
Miami, FL04.2022
Bachelor Of Applied Science - Nursing
Western Governors University
Salt Lake City, UTSkills
- Customer Service
- Critical Thinking
- Customer Relations
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Clinical judgment
- Patient Care
- Chart updating
- Multitasking
Accomplishments
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- Documentation - Ensured charting accuracy through precise documentation.
Languages
Haitian Creole
Full Professional
English
Native or Bilingual
Timeline
RN, Medical-Surgical
St Mary's Medical Center
06.2023 - Current
RN Supervisor
Medicana Nursing Home And Rehabilitation
10.2022 - 06.2023
Home Care Nurse
Bayada Home Health
04.2019 - 09.2022
Customer Care Representative
DHL
11.2015 - 09.2019
Customer Service Representative
FedEx
03.2013 - 08.2016
Associate Degree In Nursing - Nursing
Essential School of Nursing
Bachelor Of Applied Science - Nursing
Western Governors University